Support Specialist, Restaurant365

Payroll

Salary not provided

$26.00-$29.74 per hour + Equity Option Grant

Excel
Junior and Mid level
Remote in US
Restaurant365

Cloud-based all-inclusive back office solution for restaurants

Open for applications

Restaurant365

Cloud-based all-inclusive back office solution for restaurants

1001+ employees

HospitalityB2BFoodMarketingAnalyticsSaaSAccounting

Open for applications

Salary not provided

$26.00-$29.74 per hour + Equity Option Grant

Excel
Junior and Mid level
Remote in US

1001+ employees

HospitalityB2BFoodMarketingAnalyticsSaaSAccounting

Company mission

To alleviate the significant burdens placed on restaurant operators.

Role

Who you are

  • Previous background with Payroll and HR Systems
  • High attention to detail
  • Excel knowledge
  • Flexible and adaptable based on the needs of the client and internal team
  • Solution oriented mindset with ability to articulate under pressure
  • Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
  • Strong technical aptitude with experience communicating across multiple platforms
  • A passion for helping people get the most out of technology

Desirable

  • Familiarity with restaurant management
  • Familiarity with restaurant labor scheduling and labor management
  • Understanding of basic accounting journal entry principles
  • Understanding of labor accruals
  • Payroll Implementation Experience

What the job involves

  • The Support Specialist, Workforce is responsible for supporting R365 Payroll clients.
  • They will work closely with the sales team, implementation managers and 3rd party partners to ensure all clients receive a delightful experience with R365 Payroll.
  • A successful applicant will have a proven track record of great attention to detail and the ability to work simultaneously on multiple tasks and projects.
  • The combination of technical knowhow, interpersonal communication, a strong sense of initiative and a drive to get the job done well will be critical to success
  • Respond to technical support tickets
  • Prompt customers for information necessary to troubleshoot problem reports
  • Reach out to customers by phone and / or screen share as necessary to understand problem reports
  • Help customers understand R365 payroll integration functionality
  • Diagnose and document software defects and escalate them to management
  • Participate in live chats
  • Manage personal queue of customer tickets
  • Identify gaps in company self-help documentation
  • Identify and share ticket trends with Implementation Team
  • Conduct Basic Training on an as-need basis
  • Occasional travel may be required
  • Other duties as assigned

Our take

Restaurant management can be rather outdated, often relying on spreadsheets and physical receipts. Restaurant365 develops all-in-one management software solutions for the restaurant industry, encompassing accounting, analytics, staff, and inventory management within its toolkit.

Restaurant365’s customer base isn’t just restaurants though, it’s software attracts accounting firms that work with restaurants as well as small eateries and large franchises. It’s expansive customer base is reflected in the amount of funding that it has received since its founding in 2011, now making it a verified Unicorn.

Restaurant365’s most recent round of funding came in 2023, and its $135 million will be invested into further enhancing its product. The company's success is unprecedented, as most would bet that restaurant industries post-pandemic would struggle to get back on their feet. Restaurant365 defied expectations though, and actually turned out to be the company that COVID-hit restaurants turned to keep their heads above the water. This goes some way to explain the success of Restaurant365, which is a proven aid for the ailing dining industry.

Kirsty headshot

Kirsty

Company Specialist

Insights

Top investors

Few candidates hear
back within 2 weeks

118% employee growth in 12 months

Company

Funding (last 2 of 5 rounds)

May 2024

$175m

GROWTH EQUITY VC

May 2023

$135m

LATE VC

Total funding: $437.5m

Company benefits

  • Ability to work remote or hybrid
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives

Company values

  • Love Good Food
  • Share Positive Vibes
  • Solve Problems, Together
  • Relentlessly Seek Greatness

Company HQ

East Irvine, Irvine, CA

Leadership

Previously on the Board of Directors at Dynamic Methods. Before that, they were a Director of Services there.

Morgan Harris

(Chief Customer Advocate)

Previously Partner and Co-Founder at Dynamic Methods, Account Executive/Senior Consultant at Foreshock and Auditor at PriceWaterhouseCoopers.

John Moody

(Chief Strategist & Boardmember)

Previously CRM Managing Partner and Board Member at Dynamic Methods.

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