• Confidence that you can achieve the above target outcomes
• At least 6 years of experience in business operations or similar roles
• At least 2 years managing teams of 1 or more
• Strong technical and analytical aptitude
• An excellent operator with strong analytical skills
• An excellent communicator (i.e. you are able to clearly and precisely communicate the appropriate information to the appropriate people at the appropriate times)
• A systems thinker
• Bringing order to chaos and mess
• Making organizations run efficiently and effectively
• Building and continuously improving systems
• An ability to get things done via influence and persuasion
• Building well-oiled functional teams and processes
• Being the person that makes the team more effective, not necessarily the one that needs the limelight

Desirable

• Run, Coordinate, and Evolve our OKR Process
• Work with the executive team to understand the high-level objectives and help organize them into a framework
• Ensure that new initiatives get added and slotted into the framework
• Run a period process to ensure things remain up to date and key initiatives are assigned, prioritized, tracked, and measured appropriately
• Organize and Evolve our Slack Communications
• Ensure slack channels are consistently named and organized
• Create guidelines for when new channels should be created and archived
• Ensure employees are well-trained and fluent in using its features and capabilities
• Create and enforce communications standards and protocols
• Organize and Evolve our Notion Instance
• Ensure the information inside our Notion is well-organized such organization is understood by employees
• Ensure employees are well-trained and fluent in using its features and capabilities and any agreed-upon conventions or processes
• Manage and Facilitate our RAPID and Issue Log Processes
• Initially created by Bain, the RAPID process is a way of coordinating, accelerating, and improving decision making
• Issue Logs are a tool for recording issues / problems as they arise, tracing them to root causes, and implementing root-cause improvements
• For both processes, create and ensure employees understand and abide by when and how to use them; ensure they flow through the agreed-upon processes, with clearly-assigned responsibilities and follow through, and ensure that nothing gets ‘stuck’ in the process for too long
• As appropriate, track and monitor analytics to gain and share insights
• As appropriate, generate and contribute substantively to relevant RAPIDs and Issue Logs
• Act as a “Model Employee” Across Your Areas of Responsibility
• Consistently model good behavior by following the processes and policies you set out, ensuring good data hygiene and follow through
• Build & Maintain Key Company Analytics Dashboards
• Ensure that all key processes, policies and KPIs are regularly measured and reported on
• Conduct or lead the development of additional analysis to gain further insight
• Regularly translate analytics into key insight and suggestions for other members of the team
• Be constantly mindful of building processes and systems that give us the data we will need to gain deeper insights in the future
• Draft Periodic Internal Company Updates
• Regularly use the information cleaned from all the various processes and information systems to summarize what’s going on in the organization and, over time, make connections and generate insights and suggestions that other, less cross-functional roles might not make
• Leverage Low-Code and No-Code Tools to Help Build and Manage Workflows and Automations
• Identify opportunities to automate processes and integrate systems in ways that require minimal outside engineering support
• Level 2 Analytical Support
• As required / requested, perform more in-depth types of data analysis and/or financial modeling in Excel or Python
• Run, Coordinate, and Evolve our “People” Functions
• At least for some time, facilitate and oversee recruiting, employee onboarding, offboarding, performance reviews, building out training programs, setting up a 401k program, moving to a global PEO / employer of record, and the like