• Demonstrable experience in digital commerce and CX or a similar role, preferably in an eCommerce or technology-focused environment
• High attention to detail and obsesses over customer experience
• Ability to collaborate cross-functionally and globally to use knowledge to gain competitive advantage. Demonstrated ability to positively influence people across all functional areas of an organisation
• Excellent verbal and written communication skills; demonstrated success building buy-in for an innovative and bold vision, including presenting to executives
• Excellent project management, analytical skills and data-driven decision making
• Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment
• Outstanding ability to problem solve, develop creative solutions, and demonstrate resourcefulness, while maintaining extreme attention to detail
• Ability to drive innovation and thinking outside the box
• Deep knowledge of the digital consumer industry, digital commerce and consumer experience trends and best practices
• Possess excellent project and/or program management skills with proven ability to drive initiatives from planning to execution
• Be a deft communicator and collaborator, able to align a complex matrix of teams and functions, build strong and successful sponsorship of initiatives with EMEIA and WW leadership
• BA/BS or equivalent experience
• Extensive experience in digital strategy, product, or business development role in a customer-centric environment

Desirable

• Weekly Hours: 35
• The EMEIA Digital Business Development Manager, will support regional growth efforts with a focus on developing new digital capabilities, capturing growth opportunities through the development and optimisation of our partners’ digital channels, in collaboration with Regional and Country leads
• The EMEIA Digital team builds relationships, develops partner capabilities and creates programs—at all levels from tactical to strategic. We collaborate closely with internal and external partners to craft plans that scale the business and adoption of the Apple ecosystem
• Maximise the knowledge, capabilities & performance of the digital channel business across defined EMEIA routes to market
• Lead the EMEIA Testing and Optimisation program, from hypotheses to analysis - synthesising conclusions into recommendations and scaling the learning to help implement scalable change across the region
• Help shape ground-breaking and customer-centric experiences that take into account relevant industry trends, consumer behaviour, and Apple core values
• Manage customer workshops to inspire best in class Digital CX practices, scope out potential, and create strategic alignment on execution. Ensure all relevant internal and external stakeholders have buy-in and are part of the process
• Work closely with EMEIA Digital Director to lead the yearly digital planning cycle - including digital initiatives roadmap, OPEX and resource planning in partnership with cross-functional leads
• Be the conduit between WW + Central + Market teams for all relevant digital initiatives, in partnership with functional leads
• Coordinate team presentations to senior stakeholders, in partnership with functional leads & Digital Director