Strategy & Operations Associate, DoorDash
Drive
$73.5-117.5k
Salary is dependent on location
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$73.5-117.5k
Salary is dependent on location
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- Have extremely strong analytical skills with an intellectual curiosity to challenge and dissect data
- Demonstrate an entrepreneurial spirit to find creative solutions to overcome seemingly impossible challenges
- Understand the importance of ownership and bias for action
- Be comfortable working in a fast-paced environment
- Have 1-2 years of experience in a strategy, operations, financial services, investment banking, consulting, technology or business analyst type role
- Are comfortable with building and running SQL queries to analyze business performance
- Possess strong analytical skills and bring a structured approach to ambiguous data sets
- Can think strategically and creatively to come up with solutions to complex problems
- Have experience in bringing new products to market and scaling business processes
- Enjoy working with cross-functional teams and have a strong penchant for influencing others to achieve desired outcomes
- Display extreme ownership over multiple projects and workstreams, while ruthlessly prioritizing what will actually move the needle
- Are a self-starter; you aren’t afraid of failure, have a bias towards action and can thrive in a fast environment
- Oscillate easily from strategic considerations to tactical execution
- Are humble and hungry; you’re willing to get your hands dirty and are open to feedback
- Demonstrate strong communication and reporting skills; can summarize complex issues into succinct problem statements and can provide high-level business commentary to leadership
- Bachelor’s degree required
What the job involves
- You will report into the Senior Manager of our Middleware Partnerships & Infrastructure Team, and play a pivotal role in driving company growth, particularly in the SMB segment, by optimizing and growing our store penetration and delivery volume from a large portfolio of our integration partners
- Specifically, you will be responsible for managing a cohort of 300+ integration partners, identifying scalable solutions to grow volume from these partners and continuously looking for ways to improve operational efficiencies
- Identifying and executing on scalable solutions to grow delivery volume from 300+ unmanaged MWPs
- Continuously look for ways to improve operational efficiencies and optimize our unit economics with these MWPs
- Working closely with our Business Development, Legal and Operations teams to support pricing conversations, including conducting price/volume sensitivity analyses and P&L forecasting
- Devising and running SQL queries and analyzing performance and efficiency data at the lowest level of detail in order to provide strategic insights or recommendations
- Diving deep into data to analyze weekly performance to provide meaningful commentary, strategic insights and action plans to leadership, including P&L owners and general managers
- Leading high-visibility strategic initiatives and task forces that impact our large portfolio of middleware partners, such as mass communications and Drive updates
- Building go-to-market plans for business strategies and scalable processes, such as pricing, merchant onboarding, new product feature adoption and marketing initiatives
- Managing multiple projects at once, ensuring that all team members and cross-functional partners are bought in and adhering to project timelines
- Tracking results of marketing campaigns aimed to increase store penetration and delivery volume, and provide analysis against pre-defined key metrics
- Designing a best-in-class operating playbook to drive delivery volume and profitability
- Lead ad hoc projects as determined by your Senior Manager or Director
- Drive volume and improve profitability - responsible for top-line growth and identifying ways to improve unit economics
- Tackle challenging problems - tasked to grow volume in a scalable manner from a large portfolio of unmanaged integration partners
- Lead high visibility and high impact projects - address Drive’s most unique and challenging questions
- Own business strategy and outcomes — use data and insights to formulate strategy, provide recommendations and develop operational plans to share with leadership team
- Influence cross-functional stakeholders - work with various teams, such as Product, Engineering, Finance, Analytics and Legal, to drive scalable growth
- Execute on plans – take responsibility for implementation plans and go-to-market of new product initiatives
- Deep dive into data to solve problems - pull and work with complex datasets; SQL experience required
Otta's take
Theo Margolius
COO of Otta
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Insights
Company
Funding (last 2 of 11 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company values
- We are doers
- We are learners
- We are leaders
- We are one team
Company HQ
Mid-Market, San Francisco, CA
Founders
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
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