Sales Development Representative, Intercom

Salary not provided

+ Equity

Salesforce
GSuite
Outreach
Entry, Junior and Mid level
Dublin

More information about location

2 days a week in office

Intercom

The modern customer communications platform

Open for applications

Intercom

The modern customer communications platform

1001+ employees

B2BEnterpriseCommunicationCustomer serviceSaaSAutomation

Open for applications

Salary not provided

+ Equity

Salesforce
GSuite
Outreach
Entry, Junior and Mid level
Dublin

More information about location

2 days a week in office

1001+ employees

B2BEnterpriseCommunicationCustomer serviceSaaSAutomation

Company mission

Intercom's mission is to make internet business personal.

Role

Who you are

  • We're looking for folks dedicated to their development, excited to work in a fast moving environment, and strive to be better than they were yesterday
  • Excellent written and verbal communication
  • Exceptional listening skills & the ability to take quick action on what you’ve learned
  • Strong organization and time management
  • Intellectual curiosity and problem solving
  • Collaborative and coachable
  • Highly motivated and self-driven

Desirable

  • Bachelor's Degree preferred
  • 0-3 years of work experience (Sales and/ SaaS experience is a +)
  • Familiarity with these systems and tools - SFDC, Outreach, Chilipiper, Linkedin Sales Navigator, Gong, Vidu, Google Suite

What the job involves

  • As a Sales Development Representative, your role is to lay the foundation for Intercom Sales by engaging with prospects and customers to help them understand the value of Intercom, and moving them forward in the sales process
  • As Intercom's first point of contact you’ll play a monumental role in showcasing the Intercom brand
  • This is done by creating an impactful first impression and building momentum for not only the sales team, but the company as a whole
  • When joining the Sales Development team at Intercom, you join a community that believes in your future as a power-house closer
  • Engaging with potential and current customers to assess mutual fit
  • Via Intercom Inbox, phone, email & Linkedin
  • Multi-tasking fast paced conversations while maintaining an engaging and positive experience for Intercom’s potential customers
  • Working closely with Account Executives to build pipeline and drive deals
  • Maintaining an up-to-date knowledge of our product and the value we can provide our customers
  • Working with cross-functional partners to continuously better our workflows
  • Engaging in team development and mentoring

Our take

If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.

While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.

Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Some candidates hear
back within 2 weeks

41% female employees

-7% employee growth in 12 months

Company

Funding (last 2 of 7 rounds)

Mar 2018

$125m

SERIES D

Apr 2016

$50m

SERIES C

Total funding: $240.8m

Company benefits

  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Generous public transport allowance for commuting
  • Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • Open vacation policy and flexible holidays so you can take time off when you need
  • Work from home opportunities
  • Health insurance
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Regular compensation reviews - we reward great work
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Company values

  • We're optimistic & positive
  • We obsess about our customers' success
  • We're confident, yet humble
  • We think big and start small
  • We go further together
  • Make every day count

Company HQ

Financial District, San Francisco, CA

Leadership

Eoghan McCabe

(Co-Founder & CEO)

Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.

Des Traynor

(Co-founder & CSO)

Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)

Ciaran Lee

(Co-founder)

Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.


People progressing

Joined as a Manager in Product Analytics. Made it to VP of Research & Data Science after 6 years and 3 promotions

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 55 more jobs at Intercom