Senior Customer Operations Data Analyst, Salesloft
AI-powered sales orchestration platform
Job no longer available
AI-powered sales orchestration platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To fundamentally transform sales.
Role
Who you are
- We are seeking a results-oriented, motivated and strategic data professional who can collaborate cross-functionally while remaining laser-focused on impacting our revenue numbers and customer outcomes
- If you’re looking for an opportunity to learn more, do more, and become more, then becoming a member of Salesloft’s Customer Operations team is the career path for you!
- Our team shares a few common traits: they are accountable, unafraid to experiment, and continuously learning
- 4+ years experience in a data analysis or business intelligence role, preferably within a revenue operations or customer-facing team environment
- Proficiency in SQL for data querying and manipulation. Experience with data visualization tools such as Tableau, Power BI, or Looker. (Experience with Looker, LookML modeling, and in-depth knowledge of merge queries and filtering a plus.)
- Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights
- Excellent communication and collaboration skills with the ability to work effectively across teams and influence decision-making
- Snowflake, Github, and Jira experience a plus
What the job involves
- At Salesloft, Customer Operations is pivotal to our company’s success
- In this role, you’ll be a key member of our fast-growing and high-performing Revenue & Customer Operations Team
- You’ll play a crucial role in driving customer retention and operational efficiency through data analysis and insights supporting teams like, including Customer Success and Professional Services
- On a day-to-day basis, you will be responsible for crucial operations within the Customer and Revenue organizations
- Data Analysis: Conduct in-depth analysis of revenue and customer data to identify trends, patterns, and anomalies that impact revenue performance and customer outcomes. Utilize advanced analytical techniques to extract actionable insights from large datasets
- Querying Large Datasets: Develop and execute complex SQL queries to extract, manipulate, and analyze large datasets from multiple sources
- Ad-Hoc Analysis and Reporting: Fulfill ad-hoc data analysis requests from stakeholders to support decision-making and solve business challenges. Prepare and present findings in a clear and concise manner to both technical and non-technical audiences
- Cross-Functional Collaboration: Partner closely with our customer-facing teams like Customer Success, Customer Education, and Professional Services to deeply understand their business processes, and identify opportunities for data and insights to inform their work
- You will play a pivotal role in helping us scale in this next phase of rapid growth as a revenue organization
- The team consists of operations, business, and data analysts with a drive to enable Salesloft to make better decisions
- WITHIN ONE MONTH, YOU’LL:
- Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique
- Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
- Begin 1:1s with your manager understand your 30-60-90 plan; shadow current members of the Revenue Operations team
- Meet key partners in Strategy & Operations, Data & Analytics, Customer Experience, Finance, etc. - they will be key relationships for you
- Become familiar with our CRM and data tech stack through training, self-study, and shadowing
- Begin handling ad hoc reporting requests
- WITHIN THREE MONTHS, YOU’LL:
- Learn our CRM, Looker, and Snowflake data architecture, and how reports are pulled through self-study and shadowing
- Collaborate with Customer teams and Rev Ops to prioritize data and analysis needs,
- Monitor key performance indicators (KPIs) related to customer retention, product usage, and customer organization effectiveness. Create dashboards and reports to track performance against targets and provide regular updates to stakeholders
- WITHIN SIX MONTHS, YOU’LL:
- Lead data projects like investigating customer behavior through data analysis to uncover insights related to purchasing patterns, product usage, churn, and customer lifetime value. Use findings to inform customer success strategies aimed at maximizing customer retention
Otta's take
Theo Margolius
COO of Otta
Salesloft provides enterprise customers with an AI-powered engagement SaaS platform that integrates all customer communication channels and workflows, as well as providing sales analytics.
The company has been active since 2011, and has grown into one of the world’s leading customer engagement platforms, now counting the likes of IBM, Shopify, Google, Slack, and Cisco in its client base. The increased digitisation of the sales process in the last few years has seen Salesloft expand rapidly of late, particularly away from its US headquarters, with significant customer uptake in Europe.
One of its major investors, Vista Equity Partners, recently took a majority shareholding in the company which raised its value to well above $2 billion. Recent shifts in the C-suite are said to be seeing the company into its next season of growth. With its future looking secure, Salesloft intends to continue its expansion through Europe before targeting other markets.
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2021
$100m
SERIES E
Apr 2019
$70m
SERIES D
Total funding: $245.7m
Company benefits
- Health, dental & vision plans
- Untracked & unlimited PTO
- Mental healthcare (in-person and virtual)
- Fertility aid
- Parental leave
- Charity contribution matching
- After 6 years at Salesloft, all Lofters are eligible for a paid 6 week sabbatical with a $10,000 stipend
- 401K & company Match
Company values
- Lead with humility and respect - We bring this mindset to how we communicate, collaborate and learn
- Earn customer trust - We deliver long-term value by putting the customer at the center of everything we do
- Put team over self - We are at our best when we work together, support each other, and make decisions to serve company goals
- Redefine what’s possible - We break through boundaries of conventional thinking using curiosity, resilience, and innovation
- Deliver big results - We are aligned on audacious goals and achieve them with a relentless passion for excellence
Company HQ
Midtown Atlanta, Atlanta, GA
Founders
Kyle Porter
(Board Chair)Before co-founding Salesloft in 2011, they worked as Vice President of Marketing at video display manufacturer NanoLumens. Prior to joining NanoLumens, they ran their own small business at a young age, deploying digital gaming machines & place-based advertising to restaurants, sports bars, and pubs.
David Cummings
(Board Member)Seasoned tech entrepreneur, founder and investor. Has founded or co-founded 10 companies including Pardot, Terminus, and more recently Atlanta Ventures and Atlanta Tech Village.
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