Senior Enablement Manager, Abnormal Security
Customer Success
$131.4-154.6k
Cloud email security platform
Job no longer available
Cloud email security platform
501-1000 employees
Job no longer available
$131.4-154.6k
501-1000 employees
Company mission
To make the cloud a safer place for businesses.
Role
Who you are
- Prior experience defining, building and delivering enablement programs at a global scale
- Have designed and administered content via variety of modalities - virtual, in person, asynchronously
- Solid understanding of customer lifecycle and the role of Customer Success within that journey
- Strong communicator, highly organized and keen attention to detail
- Possessing design sensibilities to build content that is easy to understand and consume
- Experienced with program management tools (ex. Asana) and LMS tools (ex. Workramp, MindTickle, Highspot)
- Strong collaborator, influencer and problem solver
- Willingness and ability to operate in a fast-paced, dynamic and high growth technology environment
- Have worked in a training or enablement capacity for 5+ years, including experience with Customer Success and Customer training
- Cybersecurity background preferred
What the job involves
- As the Senior Enablement Manager, Customer Success, you will be accountable for designing and executing the training programs for 1) our Abnormal customers and 2) the Customer Success (CS) team
- You will work with Customer Success leadership to align on priorities and build a program that brings new hires up to speed quickly, provides continuing education and addresses just-in-time training needs
- You will use best-in-class training methods, build quality content and monitor effectiveness of our training programs
- You will ensure our customer training program is effective and drives customer adoption
- Own the Customer Success training program - outline curriculum, manage content development, acquire content sign-off from intended audience leader and deliver training for onboarding and ongoing learning
- Own Customer training program - develop and maintain training content and organize into learning paths for self-serve training to accelerate customer platform adoption
- Build content that is easy for the learner to understand and organize materials simply and intuitively
- Create training content by working with Abnormal Subject Matter Experts and gathering information from the sources of truth
- Ensure up-to-date product training is available for CS and customers and that it addresses common FAQs
- Be accountable for CS materials within enablement technology (ex. MindTickle) and content platforms (ex. Highspot)
- Have a maintenance plan for content produced and ensure materials stay current
- Develop certifications programs based on topics identified by leadership
- Ensure content meets the learner's job needs based on their job responsibilities
- Monitor training completion rates and collect feedback from learners
- Measure and report on the effectiveness of enablement programs, take action to optimize results and impact
- Consider and use a variety of training modalities (virtual, in person, Zoom)
- Maintain high standards for all work produced as enablement is a critical piece of Abnormal’s ability to grow and scale
- Independently project manage components of the enablement program from development to launch
- Partner with Enablement peers and collaborate on Abnormal’s common GTM Enablement approach to include training calendar, communication plans, etc
- As needed, participate in the design and development of content for Abnormal enablement events (ex. Go-to-Market Kick-Off)
Our take
Fraud involving impersonation is one of the top causes of online financial crime. Criminal tactics like email account spoofing, where the criminal impersonates an official account to steal personal information or money, are rife. Abnormal Security is a startup aimed at handling these hyper-targeted and personalized email attacks by analyzing communications and identifying potential fraud before it can take place.
The fraud detection space is extremely competitive but Abnormal Security differentiates itself through its focus on the threat of impersonation rather than a spectrum of threats. This has allowed it to amass a wealth of data relating specifically to high-risk impersonation attacks, analyzing over 45,000 signals to detect any anomalies.
Its specialized approach has fueled rapid growth, leading to a $4B valuation after a Serice C Funding round. Now, Abnormal plans to double down on product development and expand internationally, prioritizing markets where data security laws necessitate a local presence. By staying focused on impersonation, Abnormal Security positions itself as a formidable force in the fight against online financial crime.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Aug 2024
$250m
SERIES D
May 2022
$210m
SERIES C
Total funding: $534m
Company benefits
- Healthcare
- Flexible PTO
- 401k
- One Medical
- Flexible Spending Account
- Mental Health Resources
- Home Office Stipend
- Monthly Internet & Phone Stipend
- Health and Wellness Stipend
Company HQ
Yerba Buena, San Francisco, CA
Articles
Founders
Evan Reiser
(CEO)Having started their career as a Software Engineer, co-founded GamerNook.com, Bloomspot, and Adstack before spending 3 years at Twitter. Co-founded Abnormal Security in April 2018, and has been CEO since.
Sanjay Jeyakumar
(CTO)Previously Senior Software Engineer at Twitter and Google. Was also Software Architect at TellApart.
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