Customer Support Specialist, AffiniPay
Software
$45-51k
This position is non-exempt and eligible for overtime. + Bonus + Equity
Essential tools for professionals
Job no longer available
Essential tools for professionals
501-1000 employees
Job no longer available
$45-51k
This position is non-exempt and eligible for overtime. + Bonus + Equity
501-1000 employees
Company mission
To empower people to pursue their passion.
Role
Who you are
- 1+ years in a customer-facing role (Support, Customer Success or Business Development)
- Ability to develop strong client relationships, manage expectations, and critically problem-solve
- Ability to present, communicate, and work effectively with other internal teams
- Outstanding probing and listening skills
- Ability to adapt and work efficiently in a rapidly changing dynamic team environment
- SaaS support experience and/or legal experience desired
What the job involves
- Customer Support is at the heart of AffiniPay that is the leading legal practice management software designed specifically for the legal industry.
- We are looking for a tech-savvy individual with strong relationship-building skills that is looking to help customers succeed as you will play a major part in supporting our rapidly growing customer base.
- You will engage with attorneys and legal staff via inbound and outbound customer interactions to resolve issues, identify solutions to unique business challenges, provide product training and brand representation.
- You will be able to increase customer product knowledge and loyalty while working collaboratively with our Onboarding, Sales, Product and Marketing teams
- Maintain and enhance customer satisfaction by providing ongoing proactive support throughout the customer life cycle
- Proactively identify opportunities to improve customer engagement
- Work with the product and engineering teams to gather customer feedback and identify areas for product functionality
- Provide timely resolution of product-related customer support issues. Exercise independent judgment in determining the best method(s) to resolve issues and delight the customer
- Manage daily account communication regarding the status of open support requests
- Works within the Customer Success team to enhance and augment existing and future customer support resources
- Serves as a brand ambassador in all customer interactions
Our take
Many professionals find their time taken up by administrative tasks and operational processes, leaving them fewer hours to focus on the work they love. AffiniPay supplies finance, payments and management software to make these processes swifter and easier, saving users precious time.
The company has a wide range of products including payments and reporting for accountants, legal case management software, and operations assistance for nonprofits. This broad scope allows AffiniPay to serve upwards of 150,000 professionals across legal, accounting, construction, design and association.
Recently, the company secured a significant investment from Genstar Capital that will fuel its next chapter of growth. This includes investing in innovation and the further extension of its suite of solutions.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
Company
Company benefits
- Robust 401(k) plan
- Bonus programs based on performance and tenure
- Fantastic amount of swag and food
- Happy hours, quarterly events, as well as virtual and in-person team building
- Continuing career development and education programs
- Award program with the chance to go on once-in-a-lifetime annual incentive trips
- Frequent company-wide volunteering events to give back to our communities
- Annual charity contribution matching program for the organization of your choice
- Opportunity to share in the success of the company through our employee option program
Company values
- Always make it count: We see every interaction as a chance to make a difference, and we truly listen — using everything from small-group round tables to all-staff events
- Be surprisingly great: We're continuously working on exceeding your expectations — from educational opportunities and team gatherings to being open about goals and metrics
- Say yes!: We don't create excuses, we create solutions together. That means we're always there to help one another solve challenges no matter what it takes
Company HQ
Davenport Ranch West, Austin, TX
Articles
Leadership
Dru Armstrong
(CEO, not founder)Advisor for Women@Austin and Board Member at YPO. Former CEO of Grace Hill, and co-founded and was CEO at Lily Pod.
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