Business Analyst, Exoticca
Product Excellence
Travel tour and package provider
Job no longer available
Travel tour and package provider
201-500 employees
Job no longer available
201-500 employees
Company mission
Exoticca's mission is to make people's dream trips come true.
Role
Who you are
- BA in Business Admin, Economics, Engineering
- +2 years of experience in a similar position (preferably in a B2C, Travel or Ecommerce environment)
- Excellence analytical skills (advanced Excel user and comfortable with Data Visualisation tools)
- Team player with excellent communication, having experience experiencie working with stakeholders across several departments
What the job involves
- Joining the Product Excellence team in the Product Department, you will be responsible for managing product quality insights and projects, addressing business and customer experience needs
- This position has a vital role in developing and scaling our product quality standards and operations across all markets
- Improve already existing systems to monitor Product KPIs
- Contribute to the development of new metrics (e.g., Product Quality Index)
- Analyse NPS and Customer Satisfaction performance, developing actionable insights with key stakeholders
- Identify opportunities and solutions across markets/destinations
- Constantly on the lookout to deliver better value to our customers, you will report on opportunities and make recommendations to the Product teams
- Own data to ensure the highest standards of data integrity & quality are reinforced
Otta's take
Sam Franklin
CEO of Otta
Booking travel tours and package holidays in exotic locations lead many people to seek logistics help from travel agents. However, the complexity of these packages often means there is little variety available at local branches with extremely high prices, raising the question as to why there is not a more modern and innovative solution available online.
Exoticca provides an online platform for the booking of holiday packages and tours, with a focus on curating luxury destinations that are chosen by travel experts and provided at heavy discounts negotiated through airlines and hotels. The company also aims to provide a frictionless end-to-end travel experience by covering insurance, ABTA and ATOL guarantees, free cancellation, and COVID-19 protection. After renewed funding in 2022, Exoticca has also expanded into B2B verticals, selling software to traditional travel agencies, and is steadily expanding into North and Latin America through its Miami office.
Online travel agents have been around since the dawn of the internet, but Exoticca stands out with its focus on providing curated packages by travel enthusiasts at exclusive locations. Furthermore, the company’s emphasis on convenience and inclusivity ensures that every formality is handled, removing the complexity of travel packages and tours to open the market to a wider audience.
Insights
Some candidates hear
back within 2 weeks
49% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jul 2021
$27.4m
SERIES C
Oct 2020
$5.5m
LATE VC
Total funding: $52.5m
Company benefits
- Flexible compensation management for diet, transportation, private health insurance with Cobee
- Hybrid work model: you can work from home and the office at your convenience. Offices in the heart of Barcelona (right next to Plaça Catalunya)
- Permanent contract from the start
- Travel packages at reduced prices!
- Referral bonus, if you bring people as talented as you
- Unlimited coffee, team lunches, English lessons, quarterly activities, biannual parties
- And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!
Company HQ
Dreta de l'Eixample, Barcelona, Spain
Founders
Jesus Rodriguez Fernandez
(President)Experience as Assistant General Manager for Karisma Tours from 2007 to 2011. Tour Operation Manage for Privalia Travel from 2011 to 2013.
Salary benchmarks
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