UK Customer Success Manager, Mollie
More information about location
Payment service provider
Job no longer available
Payment service provider
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
To make payments and money management effortless for every business in Europe.
Role
Who you are
- 3+ years of Client Services experience as a Customer Success / Relationship Manager or Account Manager with direct experience in developing customer relationships that promote growth, retention and loyalty
- Customer centric, with a commercial mindset, with proven experience driving revenue growth
- Ability to manage multiple customers and projects simultaneously, prioritising effectively
- Understanding of payment processing and financial technology, or strong interest in eCommerce
- Analytical mindset with the ability to interpret data and make data-driven decisions
- Excellent presentation, communication and interpersonal skills, with the ability to build rapport and trust with customers
- Proficiency in CRM software and other relevant tools
- Team player attitude, used to working with others to achieve success
What the job involves
- Join our expanding Customer Success team to build on our success to date; driving account growth and focusing on customer retention
- We strive to understand our customer’s needs and use that information to make sure that they get the most value from our product
- We act as their trusted advisor and are committed to their success
- Manage a portfolio of accounts to nurture relationships to identify opportunities & commercial growth
- Build and maintain strong, long-lasting relationships with key customers
- Act as the key commercial point of contact to help drive customer growth
- Develop and implement customer success plans to ensure customers achieve their business goals, via Quarterly Business Reviews
- Monitor product usage and performance metrics to identify opportunities for improvement and growth
- Gather and analyse customer feedback to drive continuous improvement of our products and services
- Advocate for customer’s needs within the company, influencing product development and service enhancements
- Use data and insights to identify opportunities for commercial growth and retention
- Work closely with Direct Sales to ensure a seamless handover experience for our customers
Salary benchmarks
Our take
Mollie, an Amsterdam-based startup, enables businesses to integrate payment methods into websites or apps via an API, improving upon the difficult options offered by traditional banks. Focused on the SMB market, Mollie serves over 120,000 businesses, including Deliveroo, Unicef, and Acer.
Recent funding supported international expansion and the launch of Mollie Capital in the UK, providing SME merchants quick and flexible funding up to £250,000. This service has already provided over €50 million in loans to more than 5,000 SMEs in Europe.
In 2023, Mollie reported a 36% increase in net revenue to €99 million, driven by larger customers and new products. Operational costs fell by 30% due to AI-driven efficiencies and the launch of MollieGPT for customer support. With continued international expansion and innovative products, Mollie aims to simplify financial processes for businesses of all sizes.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
76% employee growth in 12 months
Company
Employee endorsements
Career progression
"The paths for progression are clear at Mollie. If you want to grow in a specific area or as a manager, there is scope to do so. Because the company..."
Funding (last 2 of 3 rounds)
Jun 2021
$732.5m
SERIES C
Sep 2020
$106m
SERIES B
Total funding: $866.1m
Company benefits
- Noise cancelling headphones
- MacBook
- Birthday off
- Complimentary baby days
- 20 days working from abroad
- 25 holiday days
- Commute reimbursement
- Work from home budget
- Bike lease plan
- Internet allowance
- In-office lunch
- Wellbeing program
- Pension contribution
- Health insurance
- Bonus scheme
- Equity plans
- Referral bonus
- Learning platform
- Mentor program
Company values
- Be loved: We genuinely seek out what’s best for our customers, partners, and people. We treat everyone with respect
- Be bold: We do things because they are the right things to do. We have the courage to take risks and challenge the status quo. We always strive to be the best version of ourselves
- Be authentic: We take pride in being our true selves. We believe that every person matters. We dare to make tough decisions and know that small things can make a big difference
Company HQ
Grachtengordel-West, Amsterdam, Netherlands
Articles
Leadership
Koen Köppen
(CEO, not founder)Previously worked at Klarna in roles including Director of Global Solutions, VP of Product, and CTO.
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