Senior Program Manager, Amazon

Amazon Business Ops

Salary not provided
Senior level
London
Amazon

The largest online retailer and technology provider

Job no longer available

Amazon

The largest online retailer and technology provider

1001+ employees

B2CB2BMarketplaceCloud ComputingeCommerce

Job no longer available

Salary not provided
Senior level
London

1001+ employees

B2CB2BMarketplaceCloud ComputingeCommerce

Company mission

Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.

Role

Who you are

  • Cross-team coordination, project management and executive presentation skills are essential
  • Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
  • Experience in program or project management
  • Experience working cross functionally with tech and non-tech teams
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
  • Experience in complex problem solving, and working in a tight schedule environment

Desirable

  • Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field
  • Experience leading process improvements
  • Basic knowledge of SQL, Excel Macros, Tableau and other data visualization tools
  • Familiarity with supply chain management concepts - forecasting, planning, optimization, logistics - gained through work experience or graduate level education
  • Basic fluency in French, German, Italian or Spanish preferred

What the job involves

  • As an early team member, you will be involved in helping re-imagine what a B2B supply chain should look like and playing a key role in the technology that will power our supply chain
  • We are looking for a Senior Program Manager in EU with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs
  • The role require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes
  • This role will provide a great opportunity to build the foundations of Amazon's B2B supply chain in EU, and will work extensively in launching features in the complex last mile delivery and bulk consolidation space
  • Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
  • Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
  • Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
  • Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
  • Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
  • Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
  • Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
  • Work with program managers and business leaders to communicate and impact critical business initiatives
  • Develop, implement, and govern KPI reporting for portfolio programs, providing visibility to milestones, and performance
  • Engage other Amazon business units globally to share best practices and improve processes for Amazon Business operations
  • Create, communicate, and manage budget for projects

Salary benchmarks

Our take

Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.

More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.

Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.

Steph headshot

Steph

Company Specialist

Insights

Some candidates hear
back within 2 weeks

16% employee growth in 12 months

Company

Company benefits

  • Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
  • Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
  • Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
  • Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
  • Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
  • Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
  • Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer

Company values

  • Customer obsession rather than competitor focus
  • Passion for invention
  • Commitment to operational excellence
  • Long-term thinking

Company HQ

South Lake Union, Seattle, WA

Founders

Jeff Bezos

(Executive Chairman)

Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.

Andy Jassy

(President & CEO (not founder))

Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.

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