Lead Program Manager, Klaviyo
Enablement Operations
$160-240k
1+ day a week in office
Intelligent marketing automation powered by customer data
Job no longer available
Intelligent marketing automation powered by customer data
1001+ employees
Job no longer available
$160-240k
1+ day a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- Proven Experience: 3+ years in a systems, operations, or related role within a high-growth, global organization
- Technically Savvy: Strong understanding of learning management systems, content management systems, and project management tools
- Process-Oriented: Demonstrated ability to develop and optimize processes, with a focus on efficiency and scalability
- Data-Driven: Experience in developing data strategies and using data to drive decision-making and program improvements
- Collaborative Leader: Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
- Self-Starter: Highly motivated, proactive, and capable of working independently to drive projects to completion
- Adaptable: Comfortable working in a fast-paced, dynamic environment and managing ambiguity with confidence
What the job involves
- Our GTM Enablement team supports 1000+ sales and customer success professionals driving revenue and growth at one of the fastest-growing publicly traded companies in the SaaS industry
- We pride ourselves on being a reliable, real-time, and consistent resource for the Sales and CS Teams, and empowering them to do their jobs more efficiently while growing their skill set and enabling Klaviyo’s long term strategy
- As Klaviyo continues to scale globally, we are seeking a strategic and operationally minded professional to serve as the Lead Program Manager, Enablement Operations within our GTM Enablement team
- This role is critical to our ability to scale enablement efforts efficiently and effectively
- You will be responsible for managing our learning technology stack, streamlining program administration processes, and developing a data strategy that drives informed decision-making across the GTM organization
- This is a ground-floor opportunity to build something special
- Your contributions will provide the foundation for scaling our outputs without adding incremental headcount
- Over time, this role has the potential to evolve into a leadership position for those who demonstrate significant impact
- Own and Manage the Learning Tech Stack: Oversee the administration and optimization of our Learning Management System (LMS), Content Management System (CMS), and other relevant admin tools to support the global GTM team
- Streamline Program Administration: Develop and maintain efficient processes for managing program operations, including coordinating schedules, ensuring accurate communications, and managing invitations. While manual today, the right candidate will have a strategy to automate as much of this as possible over time
- Develop and Implement a Data Strategy: Create and execute a data strategy that supports the enablement team in using common language and measurement techniques, ensuring consistency and scalability in our enablement efforts
- Enable Automation: Identify opportunities to automate program administration tasks, enhancing efficiency and reducing the need for incremental headcount
- Support Continuous Improvement: Leverage learning data to continuously improve the quality and impact of our programs, working closely with the Sr. Director of GTME to align on strategic priorities
- Collaborate with Cross-Functional Teams: Work closely with field enablement, sales, marketing, and other key stakeholders to ensure that our systems and processes meet the needs of the business and contribute to overall success
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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