• 2+ years of industry experience supporting enterprise products for data analytics
• Computer Science fundamentals. Strong domain expertise in databases and business intelligence
• SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc
• SQL query performance troubleshooting and plan generation understanding
• Proficient in data modeling concepts
• Ability to properly chart data into logical visualizations
• A proven track record of building trust with customers and bringing issues to resolution quickly
• Excellent verbal and written communication skills
• A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc)
• Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution
• Desire to be a great teammate and have fun at work

Desirable

• You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues
• Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance
• Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product
• Participate in quarterly projects, perform periodic on-call duties, and other assignments as needed to improve automation and processes