Customer Support Executive, Cryptio
Accounting, audit and tax software for digital assets.
Open for applications
Accounting, audit and tax software for digital assets.
21-100 employees
Open for applications
21-100 employees
Company mission
To help financial institutions, corporates and crypto-native companies navigate the fragmented digital-asset landscape with confidence.
Role
Who you are
- You’re crypto-native and have extensive knowledge of the Web3 space
- You love deep diving on problems and coming up with solutions
- You’re comfortable with remote working environments
- You have excellent communication skills and love to speak directly with customers
- You can multi-task,prioritise and are happy working independently
- You bring patience and empathy when handling tough cases
What the job involves
- Deliver top-tier, timely customer support to all of Cryptio’s customers through Zendesk
- Liaise with internal stakeholders to efficiently solve customer problems
- Report product malfunctions and act as a voice of the customer in product discussions
- Share feature requests and effective workarounds with team members
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Take responsibility for building out new processes where they don’t already exist
- Build extensive expert knowledge of our unique product and market and become a go-to problem solver within the business
- Drive improvements in overall customer experience by owning some areas of project delivery
Our take
Cryptio provides financial institutions and crypto-native companies with institutional-grade accounting, auditing, and tax software for digital assets.
Its software allows users to visualize a picture of their digital asset activity and track their crypto and decentralized finance assets and transactions. Cryptio bridges the gap between digital asset activity and accounting obligations, providing users with a wide range of financial reporting tools that automate tax filing and the accounting of digital assets.
The startup has over 200 clients including Draper Associates, Nexo, Swissborg, Sandbox, AAVE, and Consensys, and its annual revenue has multiplied by over 10 times since its 2021 seed round. Recent funding will be used to accelerate its product development and to further grow its marketing reach.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Jun 2022
$10m
SERIES A
Apr 2021
$1.2m
SEED
Total funding: $11.2m
Company benefits
- Generous equity options | If you join Cryptio in a senior role, we offer equity options.
- Remote first | We offer all our employees the choice to work office based, hybrid or fully remote. We understand the importance of enhanced flexibility.
- 25 days holiday & your birthday off | You’ll also be able to take all bank holidays off too! At Cryptio you’re encouraged to take all of your annual leave, we need our teams well rested.
- Private Medical & Dental Insurance | Yours and families health is important, so we provide fully comprehensive medical and dental insurance all year round. Employees in the US get a top up in their salary.
- WFH allowance | It’s important that you have everything to do your job well, you will have $200 to spend on anything you need.
- Pension Contributions | We go above the required amount and we put in 4% monthly contributions.
- Conference Budget | Networking is very important, sales team are given a budget to host/attend conferences around the world.
- L&D Budget | Continuous learning and development is important to us. We have our own development team who will help you achieve your goals.
- Company Socials | We hired a 40 bedroom castle in Scotland in December 2023! We all came together to celebrate our achievements.
Company values
- Bias for action | Ideas are great, execution is everything. In order to make progress fast, we need to experiment. Don't be afraid to make decisions and take action.
- Build trust with your team | You can have the smartest people, with all the resources in the world, but if they can't work well together, they will achieve nothing.
- If it's worth doing, it's worth doing well | You should be able to feel proud of the work you're doing. We will create the environment you need to do your best work.
- Stay curious | We're early to the industry. Innovation is bursting from every seam. We're committed to continuous learning and growth.
Company HQ
Holborn, London, UK
Articles
Leadership
Antoine Scalia
(CEO)Previously Data Analyst at Believe Digital, Product Marketing Manager at Auction After Sale, President at HEC Electro and VC Analyst at Ventech.
People progressing
Tax technology consultant with almost 4 years of experience, came to Cryptio to transform how we inform our customers about our product. Well deserved promotion Tunde!
A seasoned and high performing account executive at Cryptio, now hunting for our next enterprise customers. We're always impressed with Jimmys work and promoted him to Senior AE!
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