Manager of Systems Engineering, ServiceNow
Cloud Infrastructure
$158.5-277.5k
Salary applicable to positions in the Bay Area. Plus equity (when applicable), variable/incentive compensation
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$158.5-277.5k
Salary applicable to positions in the Bay Area. Plus equity (when applicable), variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 6+ years’ experience leading systems/software/hardware development and engineering for public and private cloud infrastructure
- Expert level experience with release management and DevOps across a global 24x7 cloud production environment
- Deep technical fluency in Linux and datacenter technologies, infrastructure automation, DevOps practices and software engineering principles
- Proficient with the components of infrastructure including hardware platforms, OS, virtualization, AWS public cloud, Azure public cloud, GCP, and web applications and databases
- Public cloud experience running production services at scale: (Azure, AWS, GCP, etc.)
- Experience with configuration management platforms at scale
- Demonstrated success balancing competing priorities in a fast-moving environment
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Work cross-functionally to build consensus and drive complex projects and issues to completion
- Ability to drive technical direction while supporting engineering autonomy and creativity
- Outstanding communication skills
What the job involves
- As a Manager of Systems Engineering, you will oversee a team responsible for designing, building and scaling our global public cloud infrastructure systems that are at the heart of the ServiceNow product, running in AWS and Azure
- This role provides technical leadership to the engineering team, interfaces with product development teams on new systems and enhancements of existing systems, recruiting, team development and creation of key performance metrics
- Key to success is the ability to drive technical issues to completion across a global team through effective cross-organizational efforts
- Lead the engineering team responsible for the definition, configuration, delivery, and validation of compute across our private and public cloud infrastructure
- Work with Product and Program management to define and communicate the team’s external commitments and roadmap
- Facilitate engineering team autonomy by assisting with project planning, prioritization, Agile process, and skill development
- Support growth of engineers via hiring, goal setting, development of individual development plans, and performance reviews
- Provide technical guidance for systems and process optimization opportunities and participate in architectural reviews
- Assess risks, vulnerabilities, and mitigations of core services to ensure these systems are highly available, operationally sound, perform at scale and exceed customer expectations
- Collaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination and implementation timelines
- Set and sustain technical standards and best-practices in your domain
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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