Customer Care Specialist, Bigblue
3-5 days a week in office
Developer of eCommerce logistics tools
Job no longer available
Developer of eCommerce logistics tools
101-200 employees
Job no longer available
3-5 days a week in office
101-200 employees
Company mission
To help brands scale operations effortlessly and create a delivery experience that delights customers and boosts sales.
Role
Who you are
- Experienced in customer relationship management (> 2 years minimum)
- Organized and reactive to respond to urgent requests
- Patient and pedagogue to explain the same thing clearly several times
- Excellent interpersonal skills, empathy and resilience: you know how to adapt to your interlocutors
- Good writing skills and impeccable spelling
- Fluent in English/French
Desirable
- Be part of a caring and passionate team
- Discover the fast-paced world of a hyper-growth start-up and contribute strongly to the company's strategy
- Be autonomous very quickly and evolve in a hyper stimulating context
- Solve the unsolvable and become the hero of our customers
- Offices in the heart of Paris with a 360° rooftop
- A lunch prepared by the team and for the team 2 days a week
What the job involves
- Respond to customer requests from our chat and build a personalized relationship with each of them
- Guarantee the customer experience by finding quick and adapted solutions to each problem encountered
- Support and train users to become experts
- Enrich our content (Help Center) to help our users to be independent
- Gather feedback and work with the Operations team on areas for improvement
- Participate in the evolution of the Bigblue app
Application process
- 1. A first presentation call with our Talent Acquisition Manager - 30 mn
- 2. A case study with 2 people from the Operations team - about 1 hour
- 3. Meetings and interviews with the rest of the team where you can come and see our offices - about 2H30
Our take
Consistent order fulfilment, logistics, and positive customer experiences are essential for the success of eCommerce businesses of any scale, but achieving this can be expensive - particularly for small businesses. Logistics providers often charge monthly rates that don't reflect the scale of a business, leaving businesses with no budget to optimize their customers' experiences.
Bigblue provides an eCommerce and customer-experience toolkit, providing end-to-end order fulfillment services such as product storage and package picking, personalized packaging, delivery, and inventory analytics. The company specifically focuses on providing its services to businesses of any scale by only charging for products that have been shipped, whilst also connecting directly with all major eCommerce platforms.
Bigblue’s main challenge will be competing with other logistics companies, including Cubyn, Hive and Huboo. Bigblue’s intelligent pricing system (which charges companies relative to their size), and its focus on providing an end-to-end customer experience, has set it apart. Combined with a $15 million raise in 2022, Bigblue is set to become an increasingly bigger part of the logistics market.
Freddie
Company Specialist
Insights
36% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2022
$15m
SERIES A
Nov 2020
$3.4m
SEED
Total funding: $18.4m
Company benefits
- We offer competitive compensation packages, along with meaningful equity
- Innovative culture
- Early-stage well-funded company
- Founders-led company
- Learn from the best and be supervised by experienced people who have a real desire to pass on their knowledge in tech, as well as in the field of logistics!
- Quickly assume important responsibilities allowing you to have a real impact on the growth of the company. Regular impact based evaluation to help you grow as fast as its suitable. Ultra-dynamic work environment with an international reach.
- Discover a great working atmosphere: outings, game nights, team buildings, offsites, team lunches, super caring founders, brand new offices in Paris (near the Opera), day to day benefits (Alan, travel, etc)
Company HQ
Porte-Saint-Denis, Paris, France
Articles
Leadership
Tim Dumain
(CEO)Experience as co-founder, CEO, and Advisory Board Member of Morning from 2011 to 2021. Co-founded Bigblue in 2018 as CEO.
Mathias Griffe
(CTO)Experience as Software Engineer for Apple. Co-founded Bigblue in 2018.
William Meunier
(Co-founder)Experience as Haiti Head of Operations for 10Power. Co-founded Bigblue in 2018.
Salary benchmarks
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