Order Entry Customer Support Consultant, IDEXX
German Speaker
Veterinary diagnostics and cloud veterinary software
Open for applications
Veterinary diagnostics and cloud veterinary software
1001+ employees
Open for applications
1001+ employees
Company mission
To enhance the health and well-being of pets, people, and livestock.
Role
Who you are
- This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy
- Previous experience with order entry preferred
- Knowledge of Salesforce and SAP a plus
- High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships
- Fluent in German & business English
- Technical record keeping management skills
- Reasoning and analytical skills to resolve issues
- Phone skills, with ability to establish rapport
- Attention to detail
- Organized with ability to multi-task
- Ability to work independently and as part of a team
- Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner
What the job involves
- As an Order Entry Consultant at IDEXX, you will be providing Customer Support in the ordering of animal health care-related products for veterinarians, medical diagnostic services, water-testing equipment and other products and services
- You will support customer order entry and billing, or other priorities such as: answering customer questions, explaining products and services, troubleshooting with online platforms or order related issues, database or data communication issues
- You will determine customer needs and provide solutions and coordinate with other team members as needed
- You will ensure ongoing customer satisfaction and continue strong customer relationships
- You will support quality management system and other compliance requirements
Our take
IDEXX was founded in 1983 to run diagnostics for Veterinary Practices of all sizes. Some of its software products include Cornerstone, Ezyvet, Neo, VetConnect PLUS, and more. It also provides solutions for livestock, poultry and water testing.
The global veterinary practice management software market, characterized by increasing awareness of animal health across the globe, is expected to reach over USD 1.59 billion by 2030.
IDEXX continues to develop innovative products such as its most recent Vello, a pet owner engagement software. This engagement platform tackles the age-old problem of communication clarity between veterinary professionals and customers. IDEXX's broad product range and generous funding rounds exemplify its place as a leader in the veterinary software market.
Steph
Company Specialist
Insights
Company
Company benefits
- Work From Home Opportunities
- Contribution To Pension plan
- Medical Insurance
- Life Insurance
- Annual Leave
- Virgin pulse
- Maternity and Paid Parental Leave
- 24/7 Employee Assistance Programme
Company values
- Achieve and sustain market leadership
- Exceed the expectations of customers
- Empower and reward our employees
- Innovate with intelligence
- Cultivate entrepreneurial spirit
- Contribute to our communities
Company HQ
Westbrook, ME
Articles
Leadership
Jay Mazelsky
(CEO (Not Founder))Currently Board Member at Dentsply Sirona. Previously Senior Vice President at Philips Healthcare and worked at Hewlett Packard between 1988 and 2001.
Diversity & Inclusion at IDEXX
- IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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