Payment Operations Intern, Grover
3+ days a week in office
Technology subscription platform
Job no longer available
Technology subscription platform
201-500 employees
Job no longer available
3+ days a week in office
201-500 employees
Company mission
To give consumers access to premium consumer technology at an affordable price and on a flexible schedule.
Role
Who you are
- Motivated person who wants to learn more about Payments in an E-commerce business
- Ideally previous experience working with back-office systems
- Problem-solving skills: no problem is too small or too big
- Business fluency in English, both written and spoken. German is a plus
- Excel / Google Sheets proficiency
- Nice to have: SQL experience
What the job involves
- Support the Payments Business Operations team in the daily tasks to ensure an outstanding customer experience
- Investigate customer inquiries to detect inconsistencies in the Payment systems and raise bugs in Product / Engineering
- Keep contact on a daily basis with Customer Service agents in order to understand if there is a common request that needs to be automated
- Analyze sets of data and provide results and recommendations
- Support Payments Business Operations to automate operational processes
Otta's take
Sam Franklin
CEO of Otta
Purchasing tech items like mobile phones and laptops can be cost-heavy and are not always affordable. People often have to plan around such purchases; the costs are unavoidable as they represent essential investments. Furthermore, the life cycle of products usually begins and ends with one user, which is not always optimized for sustainability.
Grover tackles these existing issues by offering a subscription service to tech products where customers can rent products on a rolling monthly basis. Through its flexible approach, the company aims to reach a wide target audience by increasing access to tech products as well as maximizing the value of these items by reducing waste and increasing their circulation.
Originally founded in Berlin, Grover has expanded its services to America, helping it achieve a 354% Year On Year growth. In 2022, the company opened a Miami headquarters, expanded its US team, and achieved 5.9 million visitors to its website. All of this combined signals the company's ripeness for expansion.
Insights
Some candidates hear
back within 2 weeks
102% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jul 2024
$54.7m
LATE VC
Apr 2022
$110m
SERIES C
Total funding: $291.3m
Company benefits
- Fully-remote/hybrid work structure. Office? Remote? Figure out the balance that works best for you
- Online German Language Courses for all levels
- Learning budget
- Entrepreneurial responsibilities and upward career growth
- Working for a market leader
- Visit our engaging, open offices located in Berlin, Lisbon and Miami
- Diverse global team of 65+ nationalities (and counting)! Genuinely the nicest group of colleagues who will soon become friends
- Team events, Grover tech discounts, and expanding company perks
Company values
- Bring our A-Game - We bring our best to every situation
- Believe the dream - We know anything’s possible
- Cultivate Curiosity - We find answers by always asking questions
Company HQ
Mitte, Berlin, BE
Founders
Michael Cassau
(CEO)Worked in private equity at Goldman Sachs before taking a role with Rocket Internet.
Salary benchmarks
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