• You have 3+ years of professional experience in managing engineering teams
• You have been a developer yourself with 10+ years of hands-on software development experience. Experience managing engineers in a high technical and complex operations environment is a must
• You have a strong background in distributed systems, and software engineering experience in designing, architecting, developing, and maintaining large-scale, enterprise environments and systems (data, event, payments), leading teams which build and operate mission-critical PaaS or SaaS products
• You have a good understanding of AWS infrastructure or similar public cloud providers
• You thrive operating in a broad scope, from conception through continuous operation of 24x7 services. As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team . You are someone who has solved complex problems and has the aptitude to navigate uncharted waters
• You are passionate about engineering hygiene and operational excellence. You focus on quality through metrics-based defect tracking and take pride in delivery
• You are an experienced leader with a strong analytical and quantitative background. Highly data driven in decision making and understand what makes good input and output metrics and the mechanisms to support them. Focussed on quality through metrics-based defect tracking and takes pride in delivery
• You have experience working with stakeholders at all levels - be able to dive into nuts-and-bolts of how things work as needed. Experience working on production software - ensures successful definition, architecture, design, implementation and timely delivery of the software platform
• You have experience operating in a fast paced environment. Be able to define structure, processes, and improve the maturity of engineering execution
• You have experience fostering an inclusive environment, where all points of view are welcomed and encouraged
• You have excellent communication and interpersonal skills, ability to be personable yet persistent. You are able to articulate the “why” for a team’s priorities and the customer impact
• Pioneered and established engineering best practices throughout the software development lifecycle

Desirable

• We are looking for a talented leader to make an impact by managing, and growing the Billing Pipeline platform team, part of Commerce/ Billing business unit
• As Twilio’s Billing Pipeline platform Engineering Manager, you will focus on leading your team to deliver high impact projects, by saving costs, enabling new countries that Twilio operates, and help Twilio grow its customers base while contributing to a smoother and compliant on-boarding process for them
• Curate, lead, and grow a team of passionate engineers. Provide support and guidance that enables the team to self-organize and to achieve sustained high velocity and predictability
• Manage employee career development by providing coaching and mentoring to junior engineers while guiding senior contributors to maximize their potential. Provide continuous performance feedback, collaborate with employees on their objectives and provide a clear path for progression through personal development plans
• Institute development best practices to ensure the team produces high quality, well architected and supportable code. Participate and contribute in reviews of architecture design
• Own, operate and maintain your team’s services. Employ Agile methodologies to continuously deliver value to customers. Institute and maintain a rotating on-call incident escalation and response processes for the team
• Collaborate on roadmaps with Product Managers, Architects and Tech Leads to ensure the team has clear direction and priorities. Ensure there is cross-training and a healthy balance between features and technical debt
• Break down roadblocks as well as managing communications with stakeholders and dependent teams. Create a culture of continuous improvement through retrospection
• As a member of the Engineering Management team, foster leadership principles and behaviors throughout the organization to groom the next generation of leaders
• Act as an ambassador for Twilio, recruiting and motivating top talent
• Role requires to be on-call escalation manager in a rotation shift with the rest of the escalation managers in EMEA region