Customer Success Manager, IP Fabric
Commission structure available
Automated network assurance platform
Open for applications
Automated network assurance platform
101-200 employees
Open for applications
Commission structure available
101-200 employees
Company mission
To democratize access to network intelligence for network engineering, planning and operations teams managing existing large-scale enterprise and service provider networks.
Role
Who you are
- Proven experience in a Customer Success Manager role, particularly with enterprise-level accounts
- Strong ability to build and execute detailed success plans that drive customer outcomes
- Exceptional communication skills with fluency in multiple languages
- Ability to proactively engage with customers and identify opportunities for growth
- Demonstrated ability to influence change and collaborate with cross-functional teams
- Strong analytical skills to leverage customer data and drive strategic decisions
- Experience in defining and implementing scalable processes within a Customer Success function
- Ability to establish and maintain trusted advisor relationships with enterprise customers
- Expertise in providing strategic insights and industry best practices to guide customer success
What the job involves
- In this role, you'll co-create tailored success plans, proactively engage with customers, and act as their trusted advisor to ensure they achieve their business goals
- You'll manage a portfolio of enterprise accounts, advocate for customers, resolve issues, and collaborate with cross-functional teams to deliver exceptional value
- Build Success Plans and Drive Outcomes:
- Co-create tailored success plans for enterprise accounts and monitor progress to ensure desired outcomes
- Manage a portfolio of enterprise accounts, focusing on retention and demonstrating product value
- Identify opportunities for expansion, upsell, and cross-sell that align with customer goals
- Proactive Engagement and Customer Advocacy:
- Anticipate needs, conduct regular check-ins, and drive QBR processes
- Serve as the primary contact, fostering strong relationships and addressing potential issues early
- Cultivate customer advocates, leveraging success stories with sales, marketing, and product teams
- Issue Resolution and Process Set-Up:
- Address and resolve customer concerns swiftly with cross-functional teams
- Communicate updates, best practices, and resources to enhance customer experience
- Define and implement scalable processes for customer success
- Data Analysis and Collaboration:
- Use customer data to track trends, health, and satisfaction
- Collaborate with cross-functional teams, sharing insights for continuous improvement
- Trusted Advisor:
- Build trusted relationships with key stakeholders, providing strategic insights and industry best practices
- Guide customers to maximize product value and navigate challenges
- Language Proficiency:
- Command of 2-3 languages, to communicate effectively with a diverse customer base
Our take
Network assurance has become critical in managing private network infrastructures. However, the growing complexities involved make it difficult for human operators to efficiently manage their networks. As a result, network automation without assurance becomes unpredictable and organizations struggle to identify and address network vulnerabilities.
To address these challenges, IP Fabric has developed an automated network assurance platform. By leveraging IP Fabric, organizations can effectively navigate the intricacies of their networks, ensuring network automation is reliable and predictable. Furthermore, the platform helps improve network security by enabling organizations to identify and mitigate vulnerabilities, minimizing the risk of blind spots and potential security breaches.
With strong backing from various investors, IP Fabric is committed to strengthening and expanding its market position. Through these strategic investments and the company's strong focus on growth, IP Fabric is poised to make a significant impact in the field of network assurance.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2023
$25.5m
SERIES B
Sep 2020
$3.9m
SERIES A
Total funding: $30.8m
Company benefits
- 5 weeks of annual holiday and 5 sick days
- Full remote or hybrid role
- Opportunities to grow in a revolutionary, fast-paced company
- Collaboration with diverse, international teams
- A pet-friendly office at IP Pavlova
- Complementary snacks, coffee and refreshments
- Support from our leaders and continuous growth of your skills
- Freedom to use equipment of your choice
- Regular team and company events
Company HQ
Morningside Heights, New York, NY
Articles
Leadership
Pavel Bykov
(Co-Founder & CEO)Previously worked at Verizon as a Lead Consulting Engineer/Principal Engineer. They also worked at ALEF as a Network Architect and Cisco Certified Systems Instructor.
Roman Aprias
(Co-Founder & CTO)Graduated from the Technical University of Ostrava with an Ing (equivalent to MSc) in Information and Communications Technology. Previously worked as a System Administrator/Programmer at the Center for Information Technology and as a Senior System Engineer at ALEF.
Miroslav Hýbl
(Co-Founder)Previously worked as an IS Administrator at Nobleslen and HORTIM.
Salary benchmarks
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