Operations Director, Urban Jungle

Salary not provided

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Senior and Expert level
London

4+ days a week in office (Oval, London)

Urban Jungle

Urban Jungle crafts insurance for the demands of a new generation. B-Corp Certified.

Job no longer available

Urban Jungle

Urban Jungle crafts insurance for the demands of a new generation. B-Corp Certified.

21-100 employees

FintechInsuranceSocial ImpactD2C

Job no longer available

Salary not provided

+ Share Options

Senior and Expert level
London

4+ days a week in office (Oval, London)

21-100 employees

FintechInsuranceSocial ImpactD2C

Company mission

To craft great insurance for the demands of a new generation. End of story.

Company mission

To craft great insurance for the demands of a new generation. End of story.

B Corporation

Many candidates hear
back within 2 weeks

49% female employees

29% employee growth in 12 months

Our take

Urban Jungle was founded in 2016 by a team from both in and outside of the insurance industry. Jimmy Williams and Greg Smyth noticed that the insurance industry was moving at a really slow pace, hardly taking advantage of the available technology and often leaving customers behind, especially younger ones. Now Urban Jungle is the top rated home insurance provider in the UK.

Modern insurers have inherited, from their 80s predecessors, a highly inefficent general approach to the industry: when launching a new system, only new customers are included in it, while old customers remain in the old system. Customer Service Operatives at really big insurers are fishing in different systems to find people's records and that does not favour productivity at all. The challenge with Urban Jungle’s process is to build up the insurance experience from scratch taking advantage of the technology that has been developed in recent years, reducing costs and empowering customers.

Special attention needs to be paid to the insurance product. The responsiveness to the way people's risks are changing over time is a key aspect that insurers should always bear in mind. Adapting the insurance product to ever-changing needs is definitely the main challenge for Urban Jungle and its competitors, and the best way to do it is to keep a continuous and direct contact with customers. Regularly testing the current insurance offer and showing readiness when adapting the product to a new necessity is the real turning point and what Urban Jungle is working for.

Kirsty headshot

Kirsty

Company Specialist

Benefits

  • Share options that can increase alongside performance and growth.
  • 25 days paid annual leave, plus public holidays.
  • Rapid Progression. We’ll give you the opportunity to experience loads, and develop rapidly. You’ll get tons of responsibility from day one, and all the feedback, coaching and support you need to fuel your career growth.
  • Real Impact. You’ll work on big, interesting problems that will challenge you, and do so in a way that has a positive impact on people’s lives, the planet and our community.
  • A Clear Plan. We’ll give you the clarity on what we want to achieve, with the freedom and autonomy for you to decide how we get there.
  • The Best People. You’ll be surrounded by teammates who are exceptional at what they do, whilst being kind, honest people who champion our values.
  • A dedicated development budget, access to a senior mentor, and training on whatever you need to do your job well.
  • Well-being support. We’re committed to supporting both physical and mental well-being through access to therapy, weekly onsite yoga, and subsidised sports clubs.
  • Enhanced parental leave, and support for parents returning to work.
  • All. The. Fun. We regularly organise awesome socials and have some vibrant team communities such as book club and foodies.

Company values

  • Customer First. We do the right thing, even when no one is watching. We’ll always talk to our community of customers to stay on top of what that is.
  • Be Responsible. We don’t just say we care, we show it with our actions. We make decisions that take into account the world around us, whether that be considering the environment, supporting diversity or creating a great place to work.
  • Keep Getting Better. We always look for ways to innovate and improve next time. We’re open and honest about what’s working and not.
  • Aim For Extraordinary. Nothing daunts us. We never back away from the toughest problems, and hold ourselves to the highest standards. We’re setting a new pace in an industry that moves slowly.

Funding (last 2 of 7 rounds)

Apr 2024

$14.7m

SERIES A

May 2022

$21.8m

SERIES A

Total funding: $57.5m

Founders

Jimmy Williams

(CEO & Co-Founder)

His background is in consulting, where he worked with various insurers, tech providers in financial services, and price comparison sites, as a Principal at OC&C.

Greg Smyth

(CTO & Co-Founder)

He was most recently VP of Research and Data Technology at Winton Capita. Previously he worked at Facebook, starting their first engineering team in London, and Google.

People progressing

Julia joined the team as our Data Analyst in 2020, and was promoted to Senior Data Analyst after 1 year. Julia now heads up our BI & Analytics team at Urban Jungle.

Tiago joined us as Software Engineer in 2019, and after several promotions, he is now our Principal Engineer.

Lara joined us as Junior UX/UI Designer in 2021 and was promoted to UX/UI Designer after 18 months in the role.

Jacob joined as Operations Associate in 2022 and was promoted to Senior Operations Associate after less than a year.

Sandra started her career as an NHS doctor before joining the team as a Software Engineer. After just 9 months, she was promoted to Senior Software Engineer.

Endorsements

All

Opportunities to learn (4)

Intelligent people (4)

Challenging work (2)

Autonomy (2)

Open and honest communication (2)

Nice people (1)

My opinions are valued (1)

Supportive management (1)

Focus on employee wellbeing (1)

Jobs (7)

All locations

Software Engineering

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