Renewals Manager, Fivetran
$91.1-109.3k
Data integration solutions
Be an early applicant
Data integration solutions
1001+ employees
Be an early applicant
$91.1-109.3k
1001+ employees
Company mission
Fivetran's mission is to solve the hardest part of building a data-driven company: centralising all your data in one place.
Role
Who you are
- Experience: Proven track record in SaaS sales, customer success, or account management, with experience in managing contract renewals and negotiations
- CRM & Project Management: Proficiency with CRM platforms (e.g., Salesforce lightning), exceptional organizational skills for managing multiple renewals, and strong attention to detail
- Analytical Skills: Ability to assess contract terms, identify upselling opportunities, and resolve issues proactively
- Collaboration: Effective interpersonal skills working with cross-functional teams and clear, concise communication
- Time Management: Proficiency in prioritizing tasks and handling multiple deadlines in a high-pressure setting. Capable of managing competing priorities, meeting multiple deadlines, and overseeing critical renewals with minimal oversight. Demonstrated experience in thriving in a dynamic work environment and adjusting to evolving customer demands
- Financial Acumen: Understanding of key SaaS metrics and experience in forecasting revenue impacts, optimizing renewals, and managing bookings
- Customer-Centric Mindset: Commitment to a seamless customer experience, anticipating needs, and aligning solutions with customer and company objectives
What the job involves
- Fivetran is building data pipelines to power the modern data stack for thousands of companies
- The Renewals Manager (RM) plays a critical role in driving Fivetran's growth by managing customer contracts from planning through negotiation to execution. RMs are responsible for overseeing the entire renewal process and ensuring a smooth contract experience, while Account Executives (AEs) and Customer Success Managers (CSMs) retain overall account ownership
- Contract Planning: Develop and implement strategic renewal plans, initiate processes 90 days before contract end, conduct account research, and ensure timely renewals
- Negotiation & Collaboration: Contract negotiate terms and pricing, identify upselling opportunities, and collaborate with internal stakeholders (legal, finance, security, deal desk) for compliance and smooth renewals
- Contract Execution: Manage coordination and execution of amendments, renewals, and re-contracts. Handle secondary documentation, such as DPAs, MSAs, and BAAs
- Forecasting & Communication: Provide accurate forecasts, update SFDC and forecasting tools, and ensure clear, professional communication with customers
- Feedback & Improvement: Gather customer insights, share feedback with relevant teams, and refine strategies for future renewals
Our take
After a few slower years since graduating from Y Combinator in 2013, Fivetran has skyrocketed, consistently raising large sums of funding, including an Andreessen Horowitz-backed $565m Series D round in 2021.
Customers are mostly data analysts at companies with inefficient database schema, who suffer from a high risk of project failures. Fivetran offers rapid integration of complex data services into cloud warehouses, tagging onto the trend towards cloud-based data systems.
By developing and continuously improving cloud applications that adapt to changing APIs and data schemas, Fivetran is attracting customers who seek long-term data viability. Fivetran also benefits from being easy to set up and integrate into a client's existing software.
After acquiring HVR, a data integration competitor, and Teleport Data, Fivetran continues to add functionality and customers via acquisition. A round of funding in 2023 paved the way for expansion into European and Asian markets.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2021
$565m
SERIES D
Jun 2020
$100m
SERIES C
Total funding: $727.6m
Company benefits
- 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
- Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
- Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
- 401k match program
- Eligible donation match program
- Monthly cell phone stipend
- Work-from-home equipment reimbursement for your home office setup!
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team building activities
- Commuter benefits to help with transit and parking costs
- Employee Assistance Program (EAP)
- Referral Bonuses
- Stock equity -- every employee is granted stock options when they walk in the door
- Annual Camp Fivetran trip that brings together every employee from around the world
Company values
- Preserve your integrity, even when it's hard
- Take the initiative
- Trust each other
- Nurture diversity, equality and inclusiveness
- Lead, don't follow
- One team, one dream
Company HQ
Downtown, Oakland, CA
Articles
Leadership
George Fraser
(CEO)PhD in Neurobiology from the University of Pittsburgh
Taylor Brown
(COO)Studied Business Administration (focusing on design strategy) at California College of the Arts to Masters level
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