Senior Business Development Executive, FREE NOW

Supply

Salary not provided
GSuite
Zendesk
JIRA
Senior level
London

1 day a week in office

FREE NOW

Multi-service ride-hailing app

Open for applications

FREE NOW

Multi-service ride-hailing app

1001+ employees

B2CTransportMobilityRidesharingMobile

Open for applications

Salary not provided
GSuite
Zendesk
JIRA
Senior level
London

1 day a week in office

1001+ employees

B2CTransportMobilityRidesharingMobile

Company mission

Free Now's mission is to make urban mobility better for passengers, drivers and communities, and to help cities move more freely.

Role

Who you are

  • Demonstrated experience in an operational or customer facing role
  • You are a relationship-builder, enjoy meeting new people and are great at quickly understanding how to best work together
  • Excellent customer service & organisational skills, eye for detail and problem-solving mindset
  • Proactive, personable, confident and able to deal with an array of different characters and tailor your communication accordingly
  • Great time management: able to prioritise accordingly and able to adapt to change quickly
  • Excellent level of written, analytical and verbal communication skills in English
  • Experience as a licensed London Black Cab driver or student currently studying for The Knowledge is a big bonus

What the job involves

  • This exciting customer-facing role assisting the Operations Manager UK aims to develop, manage & build relationships with our most important customers - our drivers
  • In this role, you will ensure that drivers using the FREENOW platform are offering the best service possible by identifying, proposing new ideas and developing our engagement propositions
  • You will strive to deliver a superior level of service to drivers using the FREENOW App, so they in turn can provide a superior level of service to our passengers
  • Supply engagement via various communication means: ranks, phone line, SMS and all relevant outreaches (physical and digital)
  • Business development and special projects around increasing brand awareness and engaging our supply base, particularly London Black Cab drivers
  • Rider feedback & driver data analysis, detecting trends in driver behaviours by reviewing both numerical and qualitative data
  • Reporting and presentation of findings on a periodic basis to direct manager and relevant superiors
  • Support to Driver Onboarding and Driver Care teams around tasks such as phone line handling, general in person support, driver onboarding and on car advertising
  • Point of interests and EV local UK championship programs
  • Testing both the passenger and driver app & travelling within London, occasionally beyond in the UK

Salary benchmarks

Otta's take

Sam Franklin headshot

Sam Franklin

CEO of Otta

FREE NOW is a multi-service mobility joint venture backed by BMW Group and Mercedes-Benz Mobility. The company aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street. These include Beat, Kapten and Clever Taxi.

FREE NOW’s unique integration of mobility brands and payments services gives users access to the widest range of mobility options on the market. These options include finding the nearest taxi, private hire vehicle or car share, as well as micro-mobility options such as e-scooters, e-mopeds and e-bikes. In doing so, the company makes urban mobility more efficient and sustainable, without bringing new vehicles to the street.

FREE NOW operates across 170 cities with over 56 million users. In the UK, it faces competition from the likes of Uber and Bolt. However, the company has been focused on investing and growing further in London, successfully quadrupling UK journeys in 2022. Whilst businesses like Uber have struggled to secure licenses with Transport for London, FREE NOW has received a three year license, which is longer than any major competitor.

Insights

Top investors

Some candidates hear
back within 2 weeks

44% female employees

-3% employee growth in 12 months

Company

Funding (last 2 of 3 rounds)

Jan 2014

$50m

SERIES C

Dec 2012

$30m

SERIES B

Total funding: $97m

Company benefits

  • Flexible working hours
  • Subsidised gym membership
  • Monthly budget for FREE NOW rides
  • Quarterly team events
  • Birthday-off
  • Language classes and internal peer-to-peer trainings
  • Work from home opportunities
  • Health Insurance

Company values

  • Aim Higher
  • Make The Customer The Hero Of Your Story
  • Default To Trust
  • Disagree In Discussions, Commit To Decisions
  • Move Fast To Learn Fast
  • Make An Impact
  • Take Charge
  • Win As Team, Grow As Individual

Founders

Previously VP of Marketing and Operations at IONIQ Group, CMO at Goodgame Studios, Online Advertising Lecturer at macromedia hochschule für medien und kommunikation.

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