Technical Account Manager, Abnormal Security

Salary not provided

+ Equity

Senior level
Remote in US

More information about location

Abnormal Security

Cloud email security platform

Open for applications

Abnormal Security

Cloud email security platform

501-1000 employees

B2BArtificial IntelligenceSaaSCyber SecurityCloud ComputingFraud

Open for applications

Salary not provided

+ Equity

Senior level
Remote in US

More information about location

501-1000 employees

B2BArtificial IntelligenceSaaSCyber SecurityCloud ComputingFraud

Company mission

To make the cloud a safer place for businesses.

Role

Who you are

  • You are an experienced Technical Account Manager with a proven track record of helping customers adopt products, realize value and drive growth
  • You leverage your deep industry knowledge to build trust and establish strong stakeholder relationships acting as the customer’s trusted technical advisor
  • Acting as a conduit between the customer and internal support teams you effectively coordinate technical escalations and drive outcomes
  • 5-7+ years experience in an enterprise TAM role
  • 5-7+ years experience in an enterprise SaaS product support environment
  • Strong technical troubleshooting skills (i.e. previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals
  • Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative
  • Strong experience with building and developing long-lasting relationships, especially at an executive-level (including with CISO’s and CIO’s)
  • Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage
  • Broad and deep insight on industry trends and the security landscape
  • Previous experience with Internet and networking technologies and products, including email security products
  • Strong written, spoken, and presentation skills, with the ability to communicate effectively will all levels of the organization - both internally and externally
  • Relevant University degree or equivalent experience

What the job involves

  • Main technical point of contact for our highest value customers building strong and trusted relationships at various levels across the organization, ensuring successful adoption, usage, and growth
  • Act as a trusted technical advisor ensuring clients are optimizing Abnormal products and aligning to best practices. Provide recommendations that improve system performance and security posture as part of regular health checks
  • Act as a technical interface between customers and Abnormal internal support teams (Support, Engineering and Product Management)
  • Proactively escalating issues and collaborating with Product Management relating to feature requests
  • Partner with the Customer Success Team to ensure achievement of customer goals and success criteria, executing on Success Plans
  • Participate in regular customer meetings across all levels including tactical discussions with technical staff, product health reviews with Management Teams as well as Executive Business Reviews (EBRs)
  • Requirement for some meetings to be on-site (approx. 25% travel)
  • Develop and maintain Adoption Plans to secure retention and growth

Our take

Fraud involving impersonation is one of the top causes of online financial crime. Criminal tactics like email account spoofing, where the criminal impersonates an official account to steal personal information or money, are rife. Abnormal Security is a startup aimed at handling these hyper-targeted and personalized email attacks by analyzing communications and identifying potential fraud before it can take place.

The fraud detection space is extremely competitive but Abnormal Security differentiates itself through its focus on the threat of impersonation rather than a spectrum of threats. This has allowed it to amass a wealth of data relating specifically to high-risk impersonation attacks, analyzing over 45,000 signals to detect any anomalies.

Its specialized approach has fueled rapid growth, leading to a $4B valuation after a Serice C Funding round. Now, Abnormal plans to double down on product development and expand internationally, prioritizing markets where data security laws necessitate a local presence. By staying focused on impersonation, Abnormal Security positions itself as a formidable force in the fight against online financial crime.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Few candidates hear
back within 2 weeks

11% employee growth in 12 months

Company

Funding (last 2 of 4 rounds)

Aug 2024

$250m

SERIES D

May 2022

$210m

SERIES C

Total funding: $534m

Company benefits

  • Healthcare
  • Flexible PTO
  • 401k
  • One Medical
  • Flexible Spending Account
  • Mental Health Resources
  • Home Office Stipend
  • Monthly Internet & Phone Stipend
  • Health and Wellness Stipend

Company HQ

Yerba Buena, San Francisco, CA

Founders

Having started their career as a Software Engineer, co-founded GamerNook.com, Bloomspot, and Adstack before spending 3 years at Twitter. Co-founded Abnormal Security in April 2018, and has been CEO since.

Previously Senior Software Engineer at Twitter and Google. Was also Software Architect at TellApart.

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