Director of Community, Sigma Computing
$137-180k
+ Stock Options
Business intelligence software solutions
Open for applications
Business intelligence software solutions
201-500 employees
Open for applications
$137-180k
+ Stock Options
201-500 employees
Company mission
To empower everyone to make the best possible decisions at every turn by removing the barriers that prevent people from analyzing data across sources and delivering the full spectrum of self-service cloud analytics and business intelligence.
Role
Who you are
- 5+ years experience managing communities at a B2B SaaS organization
- Demonstrated ability to manage both digital and in-person community experiences including user groups, meetups, and knowledge-sharing portals
- Able to create trust and credibility with customers, and successfully work with internal teams as a customer advocate, creating new capabilities and innovative ideas on how to support them
- Excellent verbal and written communication skills. You should be comfortable preparing and sending materials, as well as training internal and external stakeholders
- Ability to craft thought leadership articles with deep technical expertise
- Strong project management skills including an ability to manage cross-functional deliverables in a fast-paced environment
- Domain expertise in the BI and data space
- Must be willing to travel to support key community events
What the job involves
- Build the future of Sigma’s community: We’re looking for a passionate leader to envision and manage our community programs and in-person user events. We are looking for someone who can elevate our community and integrate it into Sigma’s core initiatives
- You will work cross functionally to create and execute our user group strategy, community content portal and forums, customer advocacy groups, recognition programs and more
- Form strong relationships with community members and support their growth from Sigma users into Sigma champions
- Represent the voice of the community internally by escalating community stories, questions, and feedback to internal teams
- Scale Sigma’s forum through engaging content, articles, tutorials, and by integrating effective support processes
- Develop and run global user group strategy to foster knowledge sharing between users
- Build recognition programs including community awards
- Create ambassador program and identify and encourage users to become Sigma evangelists
- Execute in-person community meetups and larger community events across key regions
- Create engaging digital competitions, challenges, and other ways for the community to show off their Sigma skills
- Write and manage the community newsletter and community update blog and social posts
- Collaborate with the Partnerships and Customer Support teams to achieve collective targets
- Use Sigma to report on metrics and become a product expert. We are a data-driven group and expect you to become fully proficient in our own product
Our take
Sigma Computing is cloud analytics and business intelligence solution that provides live access to cloud data warehouses using an intuitive spreadsheet interface, allowing customers to analyze data and make insight-driven decisions in a matter of moments, not weeks. The company’s unique architecture of expanding data improves both performance and security by exclusively retaining data in cloud warehouses like Snowflake.
The company boasts more than 220 enterprise customers, including US Foods, Blackstone, and Athenahealth, who rely on Sigma Computing to make confident data-driven decisions. The company’s iterative and community-driven approach to A&BI frees data experts to focus on more innovative, fulfilling initiatives.
The company’s impressive funding rounds, co-led by D1 Capital Partners and XN, with support from exciting investors including Snowflake Ventures, Sigma Computing aims to continue to rapidly scale and democratize data analytics for organizations of all sizes.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
May 2024
$200m
SERIES D
Dec 2021
$300m
SERIES C
Total funding: $566.3m
Company benefits
- Medical/Dental/Vision Insurance
- 401(k)
- Flexible Vacation
- Flexible Schedule
- Access to Health & Wellness Partners
- Parental Leave
Company values
- Assume Best Intent - We seek multiple perspectives to better understand where others are coming from, including our customers, partners, and each other
- Communicate Freely - We speak up when we have questions or ideas. We explain why decisions were made and are always open and honest with each other
- Be Curious & Constructive - We are curious about the world around us and want to dig into data to find our own answers and enable our customers to do the same!
- Be Smarter Together - We are greater together than the sum of our parts
- Aim for Greatness - We believe that failing at something great is better than succeeding at something mediocre
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Rob Woollen
(CTO)Previous Entrepreneur in Residence at Sutter Hill Ventures. Served as CTO & SVP (Platform Product Management) at Work.com. Worked as a Chief Architect at BEA Systems and was a Software Engineer at HP.
Jason Frantz
(Chief Architect)Previously served at the CTO at Sigma Computing. Previous Entrepreneur in Residence at Sutter Hill Ventures. Worked as a Software Architect at MapR Technologies, previous Software Engineer at both Clustrix and Agami Systems.
Mike Speiser
(Board of Directors)Founding Investor & Board Member of Snowflake, Sila Nanotechnologies Inc., Lancework, Clumio, Observe Inc., Ghost, Luminary Cloud, Transposit, Stealth, and Pure Storage (previous Board Member). Co-Founder of Epinions.com. Previous VP of Community Products at Yahoo, and VP of Product Management & Product Marketing at Symantec.
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