Director of Operations, Invisible

Salary not provided
Expert level
Remote from US
Invisible

Tech-enabled AI company

Job no longer available

Invisible

Tech-enabled AI company

201-500 employees

B2BProductivityMachine LearningSaaSOutsourcingProduct ManagementAutomation

Job no longer available

Salary not provided
Expert level
Remote from US

201-500 employees

B2BProductivityMachine LearningSaaSOutsourcingProduct ManagementAutomation

Company mission

To help companies realize their AI potential.

Role

Who you are

  • A Director of Operations is a very tech-savvy and flexible partner that excels in multiple dimensions. This flexibility is key to continuing our high growth trajectory
  • There are 3 critical skills and capabilities that we look for in this role:
  • 1) The best Directors are strong, creative technical project managers who understand how to lead, motivate, and manage a global team (experience with international freelancers is ideal)
  • 2) You must be a client-facing leader. This role requires high-level strategic interaction with some of the largest and most well-known companies in the world as you help them solve complex technical problems. Have you led a client-facing team before?
  • 3) You’ll be one of the first 100 partners at a company that’s changing the way humans do business every day, a company that will be a household name very soon. The expectation is that you’re a highly entrepreneurial and innovative leader and thinker capable of seeing the future

Desirable

  • Degree in computer science
  • Experience and/or a degree in linguistics
  • Experience with project management
  • Experience managing a team of 20+ people

What the job involves

  • Reporting to the VP of Operations, you will be ensuring your clients receive world-class service through strategic partnership, high-quality results, and constant improvement
  • To achieve this, your direct reports will include a team of operations managers and analysts and your indirect reports (reporting to operations managers)
  • In addition to managing your team and clients, you work with other Invisible senior leaders to identify company goals, create and map out new processes, measure quality, measure impact, and move Invisible forward
  • Operations Management: Managing a team of several Operations Managers and Operations Analysts as they manage the production of high-quality work efficiently, on time, and within budget
  • Client Management: Partnering with a small set of clients at both the strategic and tactical level, working with them to define their needs, map their processes, and ensure the target hits the mark
  • Product Ownership: Pairing with an Invisible Product Manager to upgrade our platform to better achieve client goals. An ability to “speak Product” and think in systems is essential to individual and company success

Share this job

Insights

Top investors

88% employee growth in 12 months

Company

Company benefits

  • Flexible PTO
  • Remote-first
  • Flexible work hours
  • Comprehensive health coverage or benefit stipends
  • Bonuses & equity
  • Parental leave
  • Team off-sites & meetups
  • Office hubs for collaboration
  • 401(k) program

Funding (2 rounds)

Jun 2019

$5.3m

EARLY VC

Oct 2018

$2.6m

SEED

Total funding: $7.9m

Our take

Invisible was founded in 2015 as an outsourcing solution for companies. With several other products dedicated to productivity and automation, Invisible Technologies provides support for the tasks that a client’s workforce might prefer its employees didn’t focus on. From tech support to onboarding processes, Invisible matches technology with people to help keep clients’ workforces efficient.

Invisible differs from the typical recruitment site in that it has diversified its product pool by using AI to match jobs to people. The company’s more specialist roles help it focus on specific markets, and keep its job matches sharp. Remote-enabled job openings are another benefit of Invisible’s process. The flexibility of remote work means that the company can more easily match their client requests with the right candidate, regardless of where they’re based - further helping Invisible stand out from the crowd.

Freddie headshot

Freddie

Company Specialist at Welcome to the Jungle