Customer Success Manager, PlayPlay
DACH
3+ days a week in office
Online video creation tool for businesses
Job no longer available
Online video creation tool for businesses
201-500 employees
Job no longer available
3+ days a week in office
201-500 employees
Company mission
PlayPlay's mission is to strengthen the bond between organizations and their key audiences through video — internally and externally.
Role
Who you are
- You have at least 2 years of experience in Customer Success with a strong interest in Sales (expand, renewal)
- You like working in fast-paced environment
- German C1 & English fluent are mandatory
- Good communicator: you have strong interpersonal skills and excellent oral and written communication skills
- Creative problem solver: with persistence and creativity, you believe there is no challenge that can’t be overcome. 🎯
- Structured and organized: you are able to express yourself clearly and concisely, and can handle multiple projects at once
- Entrepreneurial mindset: you love to build things from scratch and explore new possibilities to achieve your goals
- We’re looking for someone with Customer Success experience on the DACH market, an entrepreneurial mindset, ambition to open a new market, and an interest in the video industry
What the job involves
- As a Customer Success Manager, you will join the DACH Customer Success team at PlayPlay. This role is a unique opportunity to be a part of the founding team in DACH
- Your main task will be to ease PlayPlay's adoption and usage
- You will onboard, engage and continuously follow a portfolio of customers
- You will be in charge of maximizing customers's satisfaction and help them make the most out of PlayPlay in order to lower our churn rate as much as possible
- We’re looking for someone with Customer Success experience on the DACH market, an entrepreneurial mindset, ambition to open a new market, and an interest in the video industry
- Handle a customers portfolio
- Create a trusting relationship with our clients
- Follow and understand customers goals to ensure its Return On Investment
- Ensure their global satisfaction with the tool
- Identify upsell and expand opportunities
- Enhance customer support
- Help customers to create videos
- Improve existing process of customers satisfaction tracking
- Organize webinars and events to train our customers
- Be available on the chat for only german speaking users
- Follow and manage adoption
- Assess clients engagement and satisfaction via user stats and NPS
- Work on global PlayPlay adoption and satisfaction
- Ensure a high usage rate of our platform
- Cross-team collaboration
- Be our customers spokesperson internally by identifying and communicating to our Product team potential weaknesses and development opportunities of our platform
- Help our Motion team identify new screens to be created
Otta's take
Sam Franklin
CEO of Otta
Online videos are invaluable to the digital marketing campaigns of businesses, and this relies on content creation from video editing experts. However, hiring such staff can be expensive and work can be slow, showing a gap in the market for video creation tools that require no expertise in video editing that can rapidly turn around content.
PlayPlay provides an online video creation tool for businesses, providing an end-to-end toolkit of drag-and-drop interfaces, stock video libraries, layout templates, automatic subtitling, and other automated editing suggestions. The platform also allows businesses to integrate their branding elements directly into every video created, ensuring each video is customized without the need for manual branding every time.
Whilst video editing software such as Adobe Premier Pro dominates the way content creators create videos for businesses, these tools require expertise and experience, and PlayPlay recognized that this results in large expenditure. Through its accessible, end-to-end, and user-friendly approach, the company claims that its video editing tool can help businesses create branded videos faster at a larger scale without expensive staffing requirements.
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2022
$51m
SERIES B
Apr 2020
$10.9m
SERIES A
Total funding: $63.6m
Company benefits
- Join a hyper-growth scale-up where you’ll be able to work on a huge variety of projects and benefit from rapid development opportunities. 🌱
- Work with a simple and fun product that allows thousands of users to create THE format that everyone wants to see: video. 🎥
- Learn from amazing colleagues in a friendly work environment that thrives on ambition, dynamism, humility, transparency and teamwork
- Participate in all the activities organised by our incredible Happiness Team (Blindtest, concerts, collective sports sessions, seminars, etc). ❤️
- Enjoy the offices in the heart of Paris, in the Sentier (75002)
- Work remotely, under conditions
Company values
- Play it User-First - Our customers are at the heart of everything we do. We are in a constant feedback loop, evolving our platform to meet their needs. Our higher than average NPS score of 68 is solid gold proof!
- Play it Creative - Whether it’s creative workshops or in-house competitions, we foster an environment where everyone feels empowered to think outside the box. We believe encouraging fun, fresh new ideas is the best way to stay ahead of the curve
- Play it United - At PlayPlay, we are humble and egoless. There’s nothing more motivating than achieving a common goal, which is why we live and breathe cross-team projects. Our greatest team-player strengths? Transparent communication and mutual support
- Play it Ambitious - We keep our egos small but dream big. We learn, adapt, take risks and act fast. We stay ahead of the industry by constantly improving our tech tool stack, and hosting one-of-a-kind virtual content summits
- Play it Committed - PlayPlayers go all in for the team. We infuse passion and dedication into each and every project. We only expect the best from each other, because we only expect the best from ourselves
Company HQ
Bonne-Nouvelle, Paris, France
Founders
Thibaut Machet
(CEO)Experience as Founder of Izi-Pass.com. Social Media Manager of Eurosport from 2010 to 2016.
Clément Moracin
(Vice President of Sales)Experience as CEO and Co-founder of Swelly. Country Manager of Qualifio for France and Switzerland from 2016 to 2018.
Salary benchmarks
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