Senior Developer Support Specialist, Dialpad
CA$130.3-160.9k
+ Stock Options
AI-powered cloud communications platform
Open for applications
AI-powered cloud communications platform
1001+ employees
Open for applications
CA$130.3-160.9k
+ Stock Options
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- Given the technical nature of this role, some coding skills are required; you should be comfortable writing & sharing code snippets making use of APIs
- Ideally at least 5 years professional experience in a similar role
- Basic skills with at least one modern programming language (bonus for Python or JS)
- Collaborative & team player but also able to work independently & autonomously
- Excellent technical communication skills
- Experience with APIs, SDKs & integrations
- Strong technical writing skills
- Technical support experience
What the job involves
- Dialpad’s Developer Platform team plays an essential role empowering business partners & 3rd party developers to build custom integrations within the Dialpad ecosystem
- This team collaborates closely with all internal product development teams, Dialpad customers, and strategic partners to develop & consistently improve the developer ecosystem including APIs & services, automations, real time data flows, embedded applications, integrations, tooling, documentation and SDKs
- As a Senior Developer Support Specialist on the Developer Platform team, you’ll primarily support stakeholders actively building integrations & facilitate and manage all usage of the Dialpad developer platform
- You’ll work closely with engineering teammates & product leaders to gain a strong understanding of the Dialpad Ecosystem, especially our wide range of platform APIs, services & integrations
- Using this knowledge you will support external partners, ISVs and Dialpad customers in building customized solutions & integrations with the Dialpad platform
- This will include mutual problem solving, troubleshooting & technical solutioning e.g. answering questions from developers such as “How can I automatically send an SMS to our sales team every time one of my customers enquires about our products?”
- This position reports to our Senior Product Manager and has the opportunity to be based in our San Ramon or Vancouver Office
- Support Dialpad customers & business partners in developing bespoke solutions using the Dialpad platform
- Establish efficient communication channels with core partners & developers
- Provide technical solutions including code samples, architecture diagrams & step-by-step guidelines solving for unique customer requirements
- Troubleshoot & resolve problems for new & existing stakeholders
- Write compelling & simple to understand technical documentation & guides / tutorials
- Manage onboarding & quality control of new ISVs & developers
- Assist internal Dialpad stakeholders with developer platform usage
- Broadcast periodic updates & improvements to platform developers
- Effectively organize & track key partner initiatives
- Resolve & respond to customer reported defects related to platform usage
- Act as a point of contact for key partners, attending meetings & calls as required
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has allowed it to heavily invest in the continued R&D of AI technologies to deliver a number of industry-first features. The company has also expanded globally with the opening of offices in Europe and Asia and plans to further extend its global footprint with additional investments internationally.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
Company values
- Do the right thing
- Delight our users
- It takes both skill & will
- Innovate continuously
- Every voice matters
Company HQ
San Ramon, CA
Articles
Leadership
Craig Walker
(CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
Salary benchmarks
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