Associate Customer Success Enablement Manager, Okta

• The single most important characteristic we are looking for is showing initiative. Be prepared to share previous examples or articulate suggestions for what you might bring to this role
• Charismatic, great presence, and ability to prioritize and manage multiple programs
• Ability to understand the needs of your unique audience and deliver engaging experiences
• Ability to deliver results in a fast-moving, highly matrixed environment
• Deep understanding of customer success and enablement strategies
• Demonstrable communication skills, specifically presentation skills and strong executive presence
• 5+ years of Customer Success experience or similar role in a post sales organization
• 5+ years of enablement experience in the software industry
• Technical proficiency provides added credibility such as holding a current Okta certification
• Experience using Gainisight, or similar tools, is a plus
• Ability to learn and grasp technical concepts, Industry and product knowledge is a plus
• 1-2 years of xDR experience or experience in a similar role is a plus
• Strong problem solving, priority setting, facilitation, multi-tasking, analytical, and collaboration skills
• Ability to work independently, multi-task optimally and thrive in a fast-paced, dynamic environment with general direction and guidance
• Strong interpersonal skills and capable of building positive relationships across multiple teams and time zones
• Occasional domestic travel required
• MUST be located within 50 miles of Chicago

• We are looking for a self-motivated Associate Customer Success Enablement Manager to join Okta’s Customer First Enablement team
• In this role, you will become the enablement advocate for our Scaled CS (Customer Success) organization - a fast growing function within customer success that drives value for a significant portion of our customer base
• The Associate Enablement Manager will interact and collaborate across cross-functional teams including other enablement managers, product teams, and content development
• This role will participate in other day-to-day Customer First Enablement activities including prioritization of enablement programs and solutioning field requests from our scaled CS internal customer
• As an Associate Enablement Manager you will be responsible for identifying, creating and delivering enablement and training programs and optimization to our Scaled CS organization from onboarding and cross-skilling to everboarding
• Successfully identify and communicate scaled CS organizational perspective and technical and role readiness
• Understand the day-to-day of a scaled CS professional to suggest and execute new and innovative ideas/programs to your leadership team and primary stakeholder - scaled CS leadership
• Communicate effectively and often to ensure all stakeholders are aligned and view the CS scaled enablement program as a force multiplier
• Equip Okta customer success scale teams with the necessary product knowledge, skills, and processes to effectively drive customer conversations and increase adoption within our customer accounts
• Take a data-driven and analytical approach to deciding on future initiatives, as well as performance management to quantify the impact of existing programs
• Partner with other enablement staff in designing, creating and delivering enablement programs
• Continuously engage with scaled CS team members to validate and collaborate on requirements and program results
• Proactively seeks input and content from scaled CS teams to aid in the curation of enablement programs
• Identify and communicate potential efficiencies and enhancements
• Lead discovery sessions with business leaders to build and refine requirements

• Work from home opportunities
• Health + Wellness
• Financial Benefits
• Pay + Incentives
• Time Off
• Everyday Living
• Resources

Total funding: $229.3m

Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.