Community Manager, Glean
$76-115k
Office located in Palo Alto, CA
Enterprise search and knowledge management
Open for applications
Enterprise search and knowledge management
201-500 employees
Open for applications
$76-115k
Office located in Palo Alto, CA
201-500 employees
Company mission
To bring people the knowledge they need to make a difference in the world.
Role
Who you are
- BA/BS in business, marketing, liberal arts, or related degree
- 3+ years of B2B SaaS community management experience
- Action-oriented self-starter with a love of making people and companies more effective, an eagerness to build deeper relationships with a wide variety of stakeholders, and a growth mindset driving you to roll up your sleeves to make things happen
- Passionate about Glean's mission and product and representing our customers’ needs, with a keen ability to keep a pulse on emerging trends
- Excellent communication — both written and verbal, virtual and in-person
- Strategic and resourceful cross-functional collaborator with a track record of consistently delivering excellent results in a fast-paced environment
- Excels at putting structure on ambiguity and taking a results-driven approach to work (testing, measuring, iterating)
- Strong critical and analytical thinking, reasoned judgment, and impeccable attention to detail
What the job involves
- Glean is seeking a dynamic Community Manager to nurture and scale our global customer community, known as Gleaners
- This role is central to driving retention, growth, advocacy, and participation within our customer base
- Specifically, this role will lead ongoing programs to ensure Glean’s customers understand how to achieve and articulate success with Glean, and will align community activities with broader company initiatives to improve adoption, boost awareness, and drive business growth
- This role will work directly with cross-functional peers in product, sales, and customer success, as well as with external partners and customers to ensure crucial customer insights are at the forefront of business decisions
- Develop and execute programs to expand the reach, engagement, and success of Glean’s Customer Community
- Craft compelling content for community engagement, including articles, blogs, webinars, social media posts, and virtual events to educate and support community member's ongoing success with Glean
- Facilitate meaningful discussions and foster relationships with customers, partners, and internal stakeholders, while identifying and nurturing community advocates to amplify Glean’s mission
- Analyze community metrics and KPIs to measure engagement and effectiveness, and share community feedback and learnings with cross-functional stakeholders to inform broader business initiatives
Our take
Glean is an intuitive digital assistant which allows employees to search across all their apps and find the information and tools that they need more quickly.
With so many SaaS apps being used by modern day companies, overwhelm and inefficiency inevitably enter the equation. Glean’s search engine is proving popular for how it unifies and centralizes all these distributed tools and data.
It’s been quite a start to life at Glean, having only emerged from stealth in 2021, it received a $1 Billion valuation in early 2022, thus achieving unicorn status, and has received nearly $400 million in funding so far. The SaaS platform is already used by some major companies including Grammarly, databricks, and Rubrik.
That Glean was co-founded by a quartet with senior experience at Google, Microsoft, Uber, and Facebook stands the company in good stead. However, it’s the fact that its search engine is solving a new, but very real problem in the workplace that’s seen its popularity surge so quickly, which it’s likely to continue to do in the future. Its adaptability to include new AI capabilities to its platform, such as generative AI, has Glean well set to see further growth.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2024
$260m
SERIES E
Feb 2024
$200m
SERIES D
Total funding: $655m
Company benefits
- Medical, dental, and vision for you and yours
- Competitive compensation and stock options
- 401k contribution
- Flexible work (3 days a week in the office), though we believe in folks working where they can be most effective
- Company events, from weekly happy hours to our annual company retreat
- Flexible hours, unlimited PTO, and company-wide winter break shutdown
- Transparent culture
- Learning and development stipend
- Free meals with lunch and dinner options every day
Company values
- One together – We leave our egos behind to forge a trusting, inclusive, and transparent environment
- Customer obsessed – We relentlessly work to solve customer problems and focus on product quality and excellence
- Owners – We take responsibility for our company, product, and culture, leaving things in a better state
- Think big, start small – We dream big and solve hard problems through continuous learning and rapid iteration
- Beyond boundaries – We are eager to learn and grow. We help each other thrive and aren’t afraid to try new things
Company HQ
Evergreen Park, Palo Alto, CA
Articles
Leadership
Arvind Jain
(CEO)Former Engineer at Google and Microsoft. Is the co-founder of high growth startup Rubrik, which delivers data security and operational resilience for enterprises.
Piyush Prahladka
(Software Engineer)Prior to joining the co-founding team at Glean, they worked as a Senior Staff Software Engineer at Google, then as an Engineering Lead at Uber.
Tony Gentilcore
(Product Engineering Lead)Former Developer at At&T and TJC Labs. For ten years, served as a Senior Staff Software Engineer at Google, including a spell as Founder and Tech Lead / Manager of the Chrome Speed Team.
TR Vishwanath
(Engineering Lead)Before co-founding Glean, was a Principal Software Engineer at Facebook after spending eight years at Microsoft as a Software Design Engineer, then Principal Development Lead.
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