Technical Support Engineer, Amazon

• Are you inspired by invention?
• Is problem solving through teamwork in your DNA?
• The ideal candidate is excited to learn new things and willing to work through the details to get things done
• We are seeking candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Fulfillment Systems solution
• This job will require a unique combination of flexibility, troubleshooting, creativity, people management skills and drive
• A successful candidate will have a consulting aptitude, ownership, incredible attention-to-detail, a passion and love for software and operational troubleshooting, customer-facing skills, and a desire to work within a group at the center of Amazon's Robotic Fulfillment System operations
• Bachelors degree or equivalent work experience
• Experience in software development, or technical support
• Experience in managing technically complex large and small scale projects
• Experience in managing and supporting Windows, Linux and macOS operating environments
• Own and drive Root Case Analysis (RCA) on complex system issues
• Proven experience as lead technician supporting major or critical applications and systems

Desirable

• We apply advances in robotics and software to solve real-world problems that delight our customers' experiences in ways we can't even imagine yet
• Amazon Robotics is the global front runner of robotics innovation
• Our diverse team of engineers come from all over the world to design, test and build our dynamic fleet of robots and mechatronic systems
• Current advancements are underway in robotic movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive data, and much more
• Amazon Robotics is seeking a talented and self-motivated Technical Support Engineer to work with the Advanced Robotics team to improve overall system efficiencies through the use of advanced technologies
• As part of this highly visible team candidates have the opportunity to work cross-functionally with multiple international teams within Amazon to contribute to the continuous innovation of the Robotic Fulfillment System
• The right candidate will be inspired and motivated to do the following on a daily basis:
• Support and foster a culture of inclusion
• Manage large scale technical projects with high attention to detail
• Maintain and/or create policies, procedures and processes when needed
• Proactively identify opportunities for long term and repeatable solutions
• Participate in hiring, training, and development of others
• Managing network systems (such as DNS, DHCP, SSL, OSI Model, and TCP/IP)
• Windows, Mac or Linux Operating systems support and proactive maintenance
• Responsible for on-call duties in a rotation with other team members
• Frequently document known solutions in the form of knowledge base articles
• Demonstrate a passion for learning new technologies and processes

Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.