Senior Customer Success Manager, Matterport
9 Months Fixed Term Contract
More information about location
Spatial computing platform
Be an early applicant
Spatial computing platform
501-1000 employees
Be an early applicant
More information about location
501-1000 employees
Company mission
To establish 3D models as a primary medium for experiencing, sharing, and reimagining the world.
Role
Who you are
- The ideal candidate has a positive, can-do attitude, a friendly personality, and strong planning and problem-solving abilities, and an aggressive orientation toward product adoption and account revenue growth
- 5 - 6+ years of direct experience in Customer Success, Account Management, or equivalent history of increasing customer satisfaction, adoption, retention, and revenue growth
- 3+ years of industry-specific experience in the Commercial Real Estate, Corporate Residential Real Estate, Retail, AEC, or Tech
- BA/BS or equivalent required, MBA or equivalent preferred
- Proven ability to deliver against sales/quota targets, proven track record of growing an existing account base preferred
- Proven aptitude for managing complexity in workload with multiple stakeholder priorities
- Highly motivated, self-starter with a passion for delivering the best possible customer experience; ability to multitask in a fast-paced environment with exceptional attention to detail
- A documented and clear history of being a team player, contributor, and positive person and thinker
- Experience working with SaaS solutions with an enthusiasm for technology and demonstrated technical aptitude
- Excellent communication, interpersonal skills, and eloquent writing skills
- Experience in providing customer training and sales presentations
- Incredible relationship management, analytical, and critical-thinking skills
- Self-motivated team player with fresh ideas when it comes to user adoption and churn mitigation
- Proven ability to get things done and thrive in the dynamic environment of a high-growth startup
What the job involves
- Matterport is looking for a highly driven Customer Success/Account Manager who will provide excellent, high-touch account management services for some of Matterport’s most complex enterprise customers
- Fixed termed contract for 9 month covering Maternity Leave
- Take ownership of assigned accounts' performance. Collaborate with customers and cross-functional internal teams to exceed account growth and retention targets
- Negotiate large, strategic contract renewals with aggressive growth targets
- Develop a quarterly business plan and renewals strategy for assigned accounts and report to Sales leadership
- Aggressively drive customer adoption and expansion by leveraging strong relationship-building, business context, behavioral and workflow integration strategies, complex stakeholder management strategies, and general account growth planning and execution
- Identify and drive growth opportunities by facilitating business conversations, delivering product demonstrations, and navigating objections in securing the business
- Work closely with Onboarding, Support, Sales and Product team members to collaborate on the design and delivery of a world-class customer experience
- Understand our customers: decipher the cultural, business, and tactical needs that brought them to Matterport and align our engagement to delivering value against those needs
- Utilize CRM and platform data to forecast and track all renewal, upsell, and cross-sell related activities
- Maintain a regular cadence with accounts and key stakeholders to identify churn risk to work proactively to eliminate risk factors
- Own and execute Customer Business Reviews to inform internal and external alignment with customer priorities
- Be the voice of the customer and provide feedback on how Matterport can better serve our customers and future of the business
- Work with customers to monitor critical tasks and key performance indicators that are measurable and monitored throughout the customer life cycle
- Maintain product expertise across the Matterport solution
Salary benchmarks
Our take
Matterport is the leading spatial data company focused on digitizing and indexing the built world. Its spatial computing platform turns buildings into data in order to make spaces more valuable and accessible.
Matterport serves a wide range of industries, including property, construction, insurance, and retail planning. Through its services, the company aims to enable anyone to turn a space into an accurate and immersive digital twin which can be used to design, build, operate, promote, and understand any given space. Thus far, millions of spaces in more than 150 counties have been captured on the platform.
Matterport has made several high-profile partnerships and collaboration efforts, including with Facebook AI Research, and retail giant GUESS. The company has also made several strategic acquisitions in Enview and VHT Studios. As the company further optimizes and releases new platform capabilities, Matterport is well set to see continued expansion and revenue gains.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Apr 2020
$39.1m
LATE VC
Mar 2019
$48m
SERIES D
Total funding: $153.1m
Company benefits
- Work from home opportunities
- Comprehensive health, vision, and dental
- Hackathons and tech talks
- Flexible time off
- Stock options
- Commuter benefits
- Conferences and continuing education
- Charitable donation matching
Company values
- Innovation
- Passion
- User Happiness
- Teamwork
- Navigating Uncertainty
Company HQ
Sunnyvale, CA
Articles
Leadership
Dave Gausebeck
(Co-Founder & Chief Scientist)Previously worked as Staff Technical Architect at at PayPal for 9 years
Matt Bell
(Co-Founder)Studied Computer Science at Stanford University. Previously worked as Research Software Engineer at Google.
Share this job
View 14 more jobs at Matterport