Operations Data Analyst, Barracuda Networks
+ Equity
More information about location
Online security
Open for applications
Online security
1001+ employees
Open for applications
+ Equity
More information about location
1001+ employees
Company mission
To protect and support our customers for life.
Role
Who you are
- 5+ years of experience in a heavy data analytical role
- Bachelor’s degree in Computer Science and/or Engineering, Statistics, Business Analytics or a related field. Advanced degree is a plus
- Strong analytical skills with proficiency in data manipulation, statistical analysis, and data visualization tools (e.g., Power BI, Excel)
- Knowledge of Salesforce.com and experience working with customer data
- Excellent problem-solving skills with the ability to translate complex data into actionable insights
- Effective communication skills, both written and verbal, with the ability to present complex data findings in a clear and concise manner
- Familiarity with customer success metrics, methodologies, and best practices
- Strong attention to detail with the ability to work with large datasets
- Gainsight experience preferred
- Must Have: Large Data Sets, customer and go to market, basic SQL and Powerbi, advanced knowledge of SQL, Advanced Excel (pivot tables)
- Nice to Have: Scripting, Python, R, experience with Salesforce, knowledge of predictive analytics
What the job involves
- The Customer Success Operations Data Analyst will play a crucial role in driving data-driven decision-making and optimizing the efficiency and effectiveness of the Customer Success team
- Your primary responsibility will be to analyze customer data and generate insights that enable the team to enhance customer satisfaction, retention, and overall success
- Data analytics: Collect, analyze, and interpret customer data from various sources such as Salesforce.com, customer surveys, Power BI and user behavior data to identify patterns, trends and opportunities. Apply statistical methods and data visualization techniques to present findings in a clear and actionable manner
- Customer Retention Analysis- Analyze customer behavior, collect data about customer trends, develop strategies to retain customers, measure key performance metrics related to churn and retention efforts
- Performance Metrics: Develop and maintain KPIs and performance dashboards for the Customer Success team. Monitor and report on the team’s performance against established metrics., identifying areas of improvement and recommending actionable solutions
- Customer Segmentation: Collaborate with Customer Success leaders to segment customers based on behavior, needs and value. Utilize data analysis to identify and prioritize customer segments for targeted engagement and intervention strategies
- Process Optimization: Identify inefficiencies and bottlenecks in the Customer Success processes and workflows. Use data analysis to propose process improvements and automation opportunities that enhance productivity, scalability, and overall customer satisfaction
- Data Integrity: Ensure data accuracy, consistency, and completeness by performing data quality checks and collaborating with cross-functional teams to address data related issues
- Collaborative Partnerships: Collaborate with cross-functional teams, such as Sales, Marketing and Product, to gather relevant data and align Customer Success initiatives with overall company goals
Otta's take
Xav Kearney
CTO of Otta
In an increasingly online world, with email hacks and data leaks becoming more and more common, cyber security is more important than ever. Barracuda aims to provide this with its comprehensive suite of security software.
It offers a number of packages, focusing on email security, app and cloud protection, network security and data protection to provide end-to-end coverage for its customers' IT operations. It invests heavily in R&D and product development to keep on top of new (and increasingly prevalent) email phishing scams, as well as incorporated XDR capabilities to close security gaps generated by the rise in hybrid and remote working.
Barracuda is an established player within the cyber security market with over 200,000 enterprise customers including brands like Shiseido, Carrefour and Accor. It was aquired in 2022 by KKR, a global investment firm, and is using the investment of capital to further improve its product, grow its team and expand its marketing reach.
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
May 2017
$0.8m
GRANT
Oct 2009
$5.6m
LATE VC
Total funding: $72.4m
Company benefits
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Volunteer opportunities
Company values
- Think customer
- Drive innovation
- Take ownership
- Deliver outcomes
- Succeed together
Company HQ
San Tomas, Campbell, CA
Articles
Founders
Zachary Levow
(CTO)Previously co-founded Affinity Path and Spinway, as well as working in Software Development and Architectural Software Design for Sun Microsystems, Cadence Design Systems and Motorola.
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