Team Lead Partner Operations, Hive

• If you are passionate about driving operational excellence and excited to grow with Hive across Europe, this might be the right position for you!
• You are eager to shape Hive’s operations and change the status quo of how we ensure customer happiness
• Previous experience in managing teams in (fulfillment) operations is a must - 5S should ring a bell for you. Managing fulfillment operations via 3PLs is a strong plus
• You are a passionate leader who enjoys coaching and developing your team, but also diving in day to day operations
• You have a proven track record in leading diverse (remote) teams
• You base your decisions on data, SQL is a plus, Excel is a must for cost analysis
• You have an entrepreneurial spirit and a hands-on mentality - if there are no SOPs you build them
• Curiosity to deep-dive 3PL supplier relations, e-commerce operations, and a knack for software applications
• Excellent communication and relationship management skills - negotiation skills are a plus

• As Team Lead Partner Operations (Fulfillment) you will be based in Hive’s HQ in Berlin
• Empathetically manage and develop a team of 3+ Operations Managers across 5 int. markets (Italy, Spain, Poland, Netherlands & UK)
• You will be responsible for the efficient performance of the fulfillment KPIs & cost centers of your sites to manage our 3PL’s performance
• Present your KPIs to Hive’s leadership and derive actionable strategies to improve customer satisfaction
• Delight Hive’s customers by creating solutions for operational challenges
• Be the sparring partner of Hive’s operations, commercial and tech teams: Process Engineering, Tech, Customer Support, Customer Operations & Account Management/ Business Development
• You and your team spearhead operational excellence to improve Hive’s fulfillment processes and software (ERP and WMS) across locations
• You’ll be in charge of building and strengthening Hive’s partner-operations team!
• You ensure our customer’s happiness by closely managing KPIs, cost, and SLAs are met with business partners & suppliers
• This position has significant degrees of freedom to shape the vision of Hive’s 3PL partner program
• The role of Team Lead Operations (Fulfillment) at Hive offers you to leverage your leadership skills in a diverse team & across 5 country markets
• You will be able to create and leverage business relationships with our 3PL partners
• You’ll become an expert at analyzing profit and loss statements and dive into operational KPIs
• You will also have the possibility to join our expansion team in launching new fulfillment centers

• Virtual employee stock options for all full-time team members
• Operating system and hardware of your choice (plus additional tech equipment that you need, screens, you name it)
• 30 vacation days annually, with the opportunity for a sabbatical after three years with us
• Dedicated monthly wellness and productivity budget

Total funding: $61.8m

Streamlining commerce operations requires the participation of various departments, which can complicate the purchase-to-delivery cycle and lead to delays. Hive’s platform helps to streamline commerce operations through a network of operations providers.