Inbound Guest Sales Agent, Plum Guide
More information about location
Building a marketplace of the world's best holiday homes
Job no longer available
Building a marketplace of the world's best holiday homes
21-100 employees
Job no longer available
More information about location
21-100 employees
Company mission
Plum Guide is on a mission to build the definitive collection of the world’s best holiday homes.
Role
Who you are
- Ambitious & want to make an impact in the business
- Are excited about being part of a rapidly growing business with big expansion plans (see here for details about us and our latest fundraising initiative)
- Have a huge passion for travel
- Have outstanding interpersonal skills (both written and verbal)
- Have exceptionally high standards and are permanently dissatisfied with ‘just OK’
- Are motivated by being in a target driven-environment with all teams and team members contributing their bit to one common goal
- Has experience working well under pressure and are exceptional at multitasking
- Are motivated by customer satisfaction & working with targets
- Have a positive can-do attitude with a solutions-driven approach
- Can contribute to a world class sales team
- A proven track record in a target driven environment
- Bonus: Knowledge of / have travelled to some of our key destinations in the UK, Europe & the US (the more the better!)
- 2 years + experience in a customer-facing role
- Flexible with shift patterns
- Excellent written and spoken English
- Additional languages an added bonus
What the job involves
- Responding to high volumes of inbound leads with the aim of moving the guest closer to booking with each interaction
- ‘Getting the sale’ by managing all stages of the sales process from qualifying, needs analysis, finding solutions, objection handling, negotiating, and closing
- Answering questions about different homes, amenities, neighbourhoods, travel distances etc
- Working as part of a fast paced, agile team, offering our Guests a world class customer service experience
Otta's take
Theo Margolius
COO of Otta
The Plum Guide pitches itself as the Michelin Guide for Homes. They seek out the very best holiday rental homes across multiple sources (e.g. Airbnb, private short-term lets etc.), vet them in person, and put them all in one place for people to book.
Their main differentiator is that they cut through the noise and select only the top 3% of properties in a given city. All of their homes are reviewed by a real person, which marks the property against 150 criteria (e.g. wifi, water pressure).
The Plum Guide competes primarily with the luxury hotel market and Airbnb, who are increasingly targeting more affluent customers with the release of Airbnb Luxe. It will be important for The Plum Guide to maintain super high quality and build their brand/reputation to grow their share in the market.
Insights
Company
Funding (last 2 of 7 rounds)
Feb 2022
$23m
LATE VC
Oct 2021
$10.7m
LATE VC
Total funding: $78.8m
Company benefits
- Work from anywhere in the world for 4 weeks of the year
- Discount on Plum Guide stays for Family and Friends
- Early finish on Fridays (4:30pm)
Company HQ
Angel, London, UK
Articles
Founders
Doron Meyassed
(CEO)Previously founded innovation agency firm Promise Communities (now C Space), which he grew to 140 people and ran for 10 years. Sold the business to Omnicom
Imran Arshed
(CTO)Previously built and developed large scale platforms for BBC, Bacardi and Russian Standard
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