Enterprise Customer Success Manager, Anthropic

• 8+ years in an account management or customer-facing sales role where you consistently met or exceeded retention and upsell targets
• Ability to present and position complex products persuasively, especially when engaging with executives
• A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player
• Natural relationship-builder who brings structure and best practices to complex customer environments
• Strategic mindset with the ability to analyze customer needs and the market to capitalize on growth opportunities
• Passion for AI and interest in responsible development of advanced systems

• As an Enterprise Customer Success Manager, you will help Anthropic’s customers harness the transformative potential of LLMs to improve their products and services
• You’ll be responsible for driving growth by identifying and closing expansion opportunities within accounts as well as owning the full renewal lifecycle
• You will also inform Anthropic's product roadmap by conveying key customer insights to our product and engineering organization
• Becoming an expert in Anthropic's products, methodology, and prompting techniques
• Gaining a deep understanding of customers' business needs and strategically guiding them to solutions leveraging Anthropic's products
• Owning the end-to-end renewal process - conducting Quarterly Business Reviews, identifying expansion opportunities, managing contract negotiations, and coordinating with product teams
• Serving as the voice of the customer by identifying patterns and feeding these insights into Anthropic's product organization
• Building trusting, strategic relationships with key customer decision makers and influencers
• Forecasting, reporting on, and proactively mitigating retention and renewal risks

• Comprehensive health, dental, and vision insurance for you and your dependents
• Inclusive fertility benefits via Carrot Fertility
• Generous subsidy for OneMedical
• 21 weeks of paid parental leave
• Unlimited PTO
• Optional equity donation matching at a 3:1 ratio, up to 50% of your equity grant
• 401(k) plan with 4% matching
• $500/month flexible wellness stipend
• Commuter coverage
• Annual education stipend
• A home office improvement stipend when you first join
• Relocation support for those moving to the Bay Area

Total funding: $16.3bn

Funded by Google and founded by ex-OpenAI employees, Anthropic is an AI company focused on building a reliable, innovative AI system. While the company is relatively new to the market it has already launched a highly anticipated AI chat assistant called Claude which is set to rival OpenAI's ChatGPT.