Head of Operations Efficiency, Finom
Customer Care
Offers stock options
Financial solutions for entrepreneurs and freelancers
Open for applications
Financial solutions for entrepreneurs and freelancers
201-500 employees
Open for applications
Offers stock options
201-500 employees
Company mission
To alleviate traditional pain points of SMEs & the self-employed, and prove that modern-day business management does not have to be difficult by providing a next-generation, all-in-one financial product.
Role
Who you are
- Bachelor's degree in Business Administration, Operations Management, or related field is an advantage
- Proven experience in operations management, process improvement, or efficiency optimization, preferably within a customer care or customer service environment
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations
- Excellent project management skills with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines
- Solid understanding of customer care operations, service delivery principles, and best practices
- Experience leading cross-functional teams and driving change management initiatives
- Proficiency in using productivity tools, CRM systems, and data analysis software
- Excellent communication skills with the ability to articulate complex ideas and influence stakeholders at all levels of the organization
What the job involves
- As the Operations Efficiency Manager within Finom's Customer Care department, you will play a pivotal role in optimizing operational processes and workflows to ensure efficiency, productivity, and exceptional customer service delivery
- You will lead initiatives to streamline procedures, leverage technology solutions, and implement best practices to drive operational excellence and enhance the overall customer experience
- If you are a results-oriented professional with a passion for driving operational excellence and enhancing customer experience, we invite you to join our dynamic team at Finom!
- Process Optimization: Analyze existing operational processes within the Customer Care department to identify inefficiencies, bottlenecks, and opportunities for improvement
- Develop and implement strategies to streamline workflows, eliminate redundant tasks, and enhance efficiency
- Data Analysis: Utilize data-driven insights to assess performance metrics, customer feedback, and operational data
- Identify trends, patterns, and areas for optimization, and use this information to drive informed decision-making and continuous improvement initiatives
- Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including Customer Care, IT, Product Development, and Quality Assurance, to identify operational challenges and develop effective solutions
- Foster strong relationships with stakeholders to ensure alignment and support for operational improvement initiatives
- Performance Monitoring: Establish key performance indicators (KPIs) and metrics to measure operational performance and track progress towards efficiency goals
- Monitor performance regularly, identify areas for improvement, and implement corrective actions as needed
- Process Standardization: Develop and implement standard operating procedures (SOPs), guidelines, and best practices to ensure consistency and quality in service delivery
- Standardize processes across teams and locations to improve scalability and operational effectiveness
- Technology Integration: Identify opportunities to leverage technology solutions, automation, and digital tools to streamline operations and improve efficiency
- Collaborate with IT teams to implement new systems, software, and tools that enhance operational performance and support the delivery of exceptional customer service
- Change Management: Lead change management initiatives to drive the adoption of new processes, systems, and workflows
- Communicate changes effectively to stakeholders, address concerns, and facilitate smooth transitions to ensure successful implementation and operational effectiveness
Application process
- Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within the next few days
- Application Review - 3 - 5 days
- Recruiter Interview - 30 min -45 min
- Hiring Manager Interview - 45 min - 1 hour
- Test Task - up to 1 hour
- Final Interview - 45 min - 1 hour
- Offer
- Please note the order and duration of each step can vary depending on the type of position and seniority level
Otta's take
Sam Franklin
CEO of Otta
Financial services can be complicated and time-consuming, especially for smaller companies, early-stage businesses, and freelancers. Founded by the team behind the online B2B bank Modulbank, Finom is the fastest-growing financial management platform for SMEs and freelancers. Its automated platform is comprised of a range of financial services, from expense management to e-invoicing to multi-banking - which is facilitated by its partnerships with VISA and Klarna.
Finom made some big moves in 2024, launching in Italy and receiving 50 million euros in funding. With Finom's financial services now available in France, Germany, the Netherlands and now Italy, the company has created excellent momentum for itself as it expands and further develops its platform.
Insights
Company
Funding (last 2 of 3 rounds)
Feb 2024
$54.3m
SERIES B
Sep 2020
$12m
SERIES A
Total funding: $73.4m
Company benefits
- Become a stock options holder
- Receive unwavering support and care
- Work & Swim program
Company HQ
Buitenveldert-West, Amsterdam, Netherlands
Founders
Andrey Petrov
(Co-CEO)With 20 years in fintech and IT, Andrey founded Modulbank, the successful digital bank for entrepreneurs in Eastern Europe and had his own kindergarden franchise.
Oleg Laguta
(CFO)Oleg has 14 years in fintech and banking development. They are a founder of Modulbank and has also opened a restaurant in Siberia.
Konstantin Stiskin
(Head of Strategy & Board Member)Konstantin has 10+ years of experience as an investor and entrepreneur. They have entrepreneurial experience in genetics.
Yakov Novikov
(Co-CEO)Yakov has 15 years in fintech and marketing and are a founder of Modulbank.
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