Manager of Contract Operations, Hootsuite
CA$96.1-134.7k
Salary applicable for candidates based in Canada. Salary range for US candidates: $102,300—$143,300 USD
Social media management tool
Be an early applicant
Social media management tool
1001+ employees
Be an early applicant
CA$96.1-134.7k
Salary applicable for candidates based in Canada. Salary range for US candidates: $102,300—$143,300 USD
1001+ employees
Company mission
Hootsuite's mission is to empower organizations to build trust and deepen relationships through the power of social.
Role
Who you are
- Extensive relevant experience in an accounting / revenue operations / finance / legal role or equivalent combination of education and experience
- Experience with Salesforce, Salesforce CPQ, Zuora preferred
- Accountability: holds self and others accountable to meet commitments
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- Has proven Senior Management presence with a high degree of professional maturity and ability to manage and motivate diverse and remote teams
- Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to act
- Commitment to Results consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
- Creativity and Innovation seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions
- Commitment to Results: demonstrating high performance, challenging self and others to consistently deliver results for Hootsuite’s customers
- Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
- Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues, and the community
- Curious. You are always learning and seeking ways to make things better
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others
What the job involves
- The Manager, Contract Operations is responsible for leading the Contract Operations team and oversee all processes related to customer contracts
- Reporting to the Sr Manager, Contract Operations, they will lead a team that will support sales in both new and renewal contracting, ensuring that contracts are accurate and optimized to ensure revenue recognition standards are achieved
- You will be assessing stakeholder requirements for large complex and multiple element sales transactions as well as new business models
- This role will assist in enhancing and monitoring operational controls and producing reporting and analytics related to contracts and revenue
- You’ll be collaborating with the Controllership, Accounting Operations, Sales, Legal, and Partnership teams
- Lead a team of direct reports, fostering a culture of collaboration, achievement and continuous learning. Manage reporting staff, including selection, coaching, mentoring, development, performance management and all other people-management practices, including DE&I
- Assist the team in interpreting and assessing stakeholder requirements for large complex and multiple element sales transactions
- Support the development and reporting of key metrics in the contracting process to support decision making related to sales rep productivity and areas in need of improvement
- Use a data driven approach to optimize operations and ensure efficient operation of the end to end contracting process
- Partner with leaders in Sales, Sales Operations, Customer Success, Customer Support, Product, and Marketing to champion improvements in the Quote to Cash processes while building stronger alignment across all stakeholder groups
- Communicates with a wide range of internal and external stakeholders including external auditors, as required. Coordinate and assist with financial audits including reconciliations and support documentation
- Develop and maintain training on contract operations processes and revenue recognition rules, policies, and practices to present to Sales and other departments within the organization
- Provide accurate and timely reporting, analysis, and recommendations to senior leadership for decision making, operational improvements, and financial targets
- Prepare financial presentations, executive, and other ad hoc reporting
Our take
Hootsuite is a leading social media management platform that’s been around since the early days of this now ballooning online sector. With over 18M customers, and used by over four fifths of the Fortune 1000 - including major players like Ikea, bumble, and JC Perrault - this giant is hugely competitive in the space. It’s a rapidly-changing market, however, and staying ahead is tough.
A push for acquisitions (including Sparkcentral and Heydey) comes as the company is broadening its remit to help customer service teams manage inquiries. This is an interesting step into a growing sector: customer service is going through a period of rapid development with the progress of chatbots and a major increase in the amount of digital communications.
Hootsuite's plans for an IPO didn't survive the tough economic conditions of 2022, and like many other tech companies it engaged in several rounds of layoffs across 2022 and into 2023, with over a third of its workforce made redundant. Following a change in leadership the company hopes to get back on course as the economy begins to recover.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2014
$60m
SERIES D
Aug 2013
$165m
SERIES B
Total funding: $246.9m
Company benefits
- 100% coverage on mental health-related treatments in North America. Culturally appropriate trauma counselling services
- A company-wide Wellness Week between July 5 to 12 where we can all “unplug” together
- Accidental death and dismemberment (AD&D) Insurance
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Gym / Wellness Reimbursement ($55 per month)
- Gym Discount
- Health Insurance
- Life Insurance
- Maternity Leave
- PTO (Vacation / Personal Days) - 20 days. After your two year anniversary, you get an additional two days each year until you reach thirty days (six weeks) at your sixth anniversary
- Paternity Leave
- Sick Time (for individual employee and family members)
- Bereavement Leave
- Business Travel Insurance
- Company Phones
- Fertility Assistance (Coverage for fertility treatments and gender affirmation surgeries)
- Immigration Assistance
- Phone Bill Reimbursement ($50 per month)
- Remote Work
- 401k
- Employee Discount
- Pet Friendly Workplace
- RRSP Matching
- Volunteer Time Off
Company values
- Step Up - Show the world what it looks like to live and work by these guiding principles
- One Team - Make Hootsuite a place where we all feel safe, welcomed, valued, and empowered to do our best work together without compromising who we are
- Customer Obsessed - Focus relentlessly on helping our customers succeed
- Go Fast, Be Agile - Widen our competitive advantage by committing to speed and simplicity over perfection and complexity
- Play to Win - Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders
- Neighbors and Allies - Give back to our communities and be an ally
Company HQ
South Main, Vancouver, BC
Articles
Leadership
Ryan Holmes
(Board Member)Previously founded interactive agency Invoke Media, served on the Board of Directors for Ariztia, and after stepping back fro Hootsuite went on to found pre-seed fund LOI Venture.
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