Manager of Customer Success, Foursquare
$132-225k
+Restricted stock units
More information about location
3 days a week in office
Location data platform
Be an early applicant
Location data platform
501-1000 employees
Be an early applicant
$132-225k
+Restricted stock units
More information about location
3 days a week in office
501-1000 employees
Company mission
To create technology that constructs meaningful bridges between digital spaces and physical places.
Role
Who you are
- 8+ years of professional experience, including 3+ years of Management experience at a Marketing/Advertising agency, or Media/AdTech company working in Customer Success or Account Management functions
- Results-driven with knowledge and experience in driving business objectives, customer relationship management, customer satisfaction, and revenue growth
- Excellent communication and organizational skills and a bias for proactively resolving issues
- Experience working with campaign measurement solutions is preferred
- Strong knowledge of Sales-led growth, Product-led growth, and/or Enterprise Software Sales/Success motions - experience in the AdTech space is nice to have
- Flexible, startup mindset, and ability to operate within a very dynamic, fast-paced work environment
- Your own unique talents! If you don’t meet 100% of the qualifications outlined above, we encourage and welcome you to still apply!
What the job involves
- Foursquare is looking for a Manager, Customer Success to join our team, based out of our New York office
- In this role, you will play a critical leadership role in our Marketers/ Ad-Tech business, managing a diverse team of 8 CSMs spanning across multiple North America locations and time zones
- The right candidate will help define and drive the team’s vision, evolve how the team’s success is measured, and prioritize the investments and efforts needed to scale Foursquare’s Customer Success team into a world-class and efficient organization
- Lead a team of 8 Customer Success Managers of varying experience levels, some of whom are in earlier stages of their career
- Coach and develop the team through professional career development and personal empowerment, enabling strong internal and external relationships with Foursquare team members and customers
- Inform and execute on the overall strategy and direction for your team, while always connecting team efforts to company-level priorities
- Identify areas for improvement for delivering world-class service and support to our customers
- Design and implement processes, systems, and standard methodologies across the CS team
- Establish deeper relationships with customers and high-level executives, collaborating with our Account Management team to open up expansion opportunities that will drive added value for our customers
- Play an escalation point for your team when sensitive situations arise and work directly with customers to ensure a smooth resolution
- Evolve our ability to measure and act on trends across Customer Success activities, team capacity, customer sentiment, and overall team efficiency
- Support the delivery of existing customer bookings and expansion targets
- Support the design and development of the motions and assets needed to support new products that are planned for release in 2024 and beyond
- Establish strong cross-functional relationships with our internal Marketing and Sales teams to ensure that the right efforts are being prioritized for our customers, including effective feedback that will help to shape Foursquare’s product roadmap
Our take
Foursquare was originally built as an app to make use of mobile phone GPS to 'check in' at certain locations. Over time, it has transformed from a user location check-in app into a large location platform that provides analytics to several business and consumer products.
Foursquare operates in a crowded market, but by continually innovating, it has managed to successfully fend off competitors. However, with the likes of Google Maps and Facebook Places in the same industry, it will be continually needing to set itself apart. Foursquare shows its appeal, though: major players including Twitter, Uber, Apple Maps, and Airbnb, to name a few, use the platform.
The company has an ambitious goal of bringing "Foursquare Everywhere", with part of its strategy to grow by acquisitions. For example, it acquired Unfolded, a geospatial analytics firm, to help enhance its analysis of location data. Foursquare has also made a deal with social media giant TikTok to provide insight into users' in-store activity to monitor the effectiveness of ads on the video platform, and partnered with Constellation Network to provide insights into restaurant and retail business traffic trends.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
40% female employees
-3% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
May 2019
$150m
SERIES G
Oct 2018
$33m
LATE VC
Total funding: $394.4m
Company benefits
- Work from home opportunities
- Learning and development programs from individual contributors to managers
- Individual, professional coaching for all full-time employees
- Flexible time off - rest and recharge when you need it!
- Comprehensive and competitive health, vision, dental, life insurance
- 401(k) with company match
- Family planning programs via Carrot and Maven
- Employee Resource Groups to help you stay connected
Company values
- Embrace Growth
- Champion our differences
- Lead with trust
- Build connection
- Invent the future
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Dennis Crowley
(Co-Chair)Having studied at New York University, Dennis co-created the big game projects PacManhattan and ConQuest before founding Dodgeball, which he managed after its acquisition by Google in 2005. In 2009, he co-founded Foursquare with Naveen Selvadurai.
People progressing
Marc worked as General Counsel for firms including Undertone, Viatel, and Time Inc. before joining Foursquare in 2016. Since October 2023, he has been Chief Legal and Compliance Officer.
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