Account Management Lead, Easol
$140-182k
OTE
$140k
BASE
3-5 days a week in office
All-in-one platform for experience businesses
Job no longer available
All-in-one platform for experience businesses
21-100 employees
Job no longer available
$140-182k
OTE
$140k
BASE
3-5 days a week in office
21-100 employees
Company mission
To enable a generation of experience creators to love what they do.
Role
Who you are
- Candidates should love working with customers, ideally with a technology-focused, account management background
- We are looking for a player/coach to have their own customers and drive wider initiatives across the team
- You have a proven track record of excellent performance in a fast-paced startup environment
- You have previously managed SaaS/B2B within account management, business development or strategic consulting. That said, we are open to extraordinary talent from a variety of backgrounds but you must be genuinely passionate about commercial, technology and the experience industry
- You are highly analytical and data-driven with the ability to dissect and interpret large sets of data
- You are highly empathetic and have excellent written and verbal communication skills
- Proficiency in data analytics and leading with data-informed decisions.A sound understanding of marketing, business development and e-commerce would help you excel in this role
- You have the right to work in the US
- You are a team player who is compassionate, friendly and always seeks to empower others and learn from others
What the job involves
- You will be responsible for Easol’s overall key accounts directly as well as managing an Account Management team
- You will provide strategic guidance to Easol’s customers to metrics-driven value from the platform by ensuring success criteria are met, enabling their business to grow
- This role plays a critical part of Easol’s expansion journey with full responsibility of retention and growth of our largest existing customers
- You will be the strategic point of contact for the overall core book of business launching retention and growth strategies that results in protecting and growing revenue whilst ensuring creator engagements remain high
- You will be a senior member of the Customer Success organisation, driving strategy initiatives and recommending new ways of working
- Act as escalation specialist for the Account Management team and responsible for any escalation requirements to VP of CS
- Provide best-in-class account management to our largest customers
- Own, grow and retain a book of business consisting of our largest creators
- Manage a growing account management team of 2 individuals (with access to the wider CS org to support you as well)
- Regular reporting and visibility over creator forecasts and account health
- Help customers achieve their objectives by understanding their business, their success measures and challenges
- Drive strategic conversations with metrics-driven approach to ensure the accounts are retaining and growing
- Become an Easol platform expert and help customers make full use of the functionalities
- Ensure account management strategy results in revenue growth, world-class retention and renewal metrics
- Measure, analyse and report on internal account management metrics
- Own a best-in-class customer touchpoint journey. Advocate for the customers' needs and work closely with product and engineering to develop the most impactful and relevant new platform solutions and features
- Continuously optimise the account management process whilst building a bank of testimonials, case studies and keeping leadership updated with industry trends
Our take
Easol was founded in 2017 by husband and wife team Ben and Lisa Simpson with the intention of becoming the world's first all-in-one SaaS platform for experience commerce. The company aims to bring vital experience commerce tools all into one synchronised place.
Easol empowers entrepreneurs by removing the need to outsource their business to traditional e-commerce platforms, booking platforms or experience marketplaces such as Airbnb. This appeals directly to bosses looking to maintain full ownership of their business, and to streamline the labour-intensive and hands-on booking and tracking processes.
The company is taking advantage of the growing experience market, as more and more businesses are founded to provide the rising demand for unforgettable experiences. After a difficult few years, the experience market is set to boom, and Easol is well-placed to profit from that trend.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
100% employee growth in 12 months
Company
Employee endorsements
Meaningful work
"Since joining I've seen a constant stream of positive feedback from our creators. Our platform is genuinely saving them time and money and allowing..."
Funding (last 2 of 5 rounds)
Feb 2024
$30m
SERIES A
Apr 2022
$0.1m
GRANT
Total funding: $59.8m
Company benefits
- 25 days of holidays plus public holidays
- Equity
- Gym Membership worth £30
- Headspace membership
- Development & Coaching Budget
- £1,000 Personal Deep Week Budget
- Design your own Setup Budget
- £35 per month mobile phone contribution
Company HQ
Bethnal Green, London, UK
Articles
Founders
Ben Simpson
(CEO)They were the managing director of youth marketing and experience agency Rough Hill. They co-founded Rise Festival in Les 2 Alps and Running Wild, an event promotion organisation.
Lisa Simpson
(Chief Creative Officer)They obtained a masters from Warwick University. They were a creative project manager at Rough Hill, and worked for Action Aid for over 4 years. They co-found Rise Festival and Easol.
Salary benchmarks
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Diversity & Inclusion at Easol
Lisa (Simpson)
- There is an open forum for you to have your say in what we do and how we do it. We empower our team to share their ideas!
- Employees of all backgrounds and physical abilities will be supported by us in every way possible to thrive.
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