• 3+ years of experience in account management/renewal management, preferably in a high-volume environment
• Ability to think systematically and operationally, with a focus on identifying and analyzing processes and workflows, to service a large set of customers
• Proven track record of meeting or exceeding renewal targets and revenue objectives
• Strong negotiation, presentation, and closing skills
• Ability to build strong relationships with customers and internal stakeholders
• Excellent analytical and problem-solving skills

Desirable

• The Relationship Manager is part of the Notion Sales organization who works closely with cross functional partners inside and outside of GTM
• This individual owns the relationship with the accounts they cover - including a specific focus on retaining their existing paid footprint and ensuring their long term success
• As part of this focus, Renewal Managers are measured on their book of business retention and ensuring we have predictable renewals that happen in a timely manner
• Founding member of the Relationship Management Team: The Relationship Manager role is new at Notion. You will be a founding member of this team working with some of our most innovative customers! You'll join at the perfect time to shape how we grow from here
• First Point of Contact: You will be the first line of contact for all our customer's needs and summarize key learnings back to our leadership teams. This includes forecasting a healthy and predictable revenue business for your territory
• Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with the product to inform what we do next
• Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn
• Cross-functional partnership: Work with CSM team to identify at-risk accounts and put together a strategy to mitigate identified risk, ensure customer satisfaction, and secure the renewal