Implementation Consultant, Cision

Bilingual

CA$55k

Salesforce
Junior and Mid level
Remote in Canada
Cision

PR and marketing software

Open for applications

Cision

PR and marketing software

1001+ employees

B2BAnalyticsCommunicationDigital MediaSaaSData AnalysisMedia

Open for applications

CA$55k

Salesforce
Junior and Mid level
Remote in Canada

1001+ employees

B2BAnalyticsCommunicationDigital MediaSaaSData AnalysisMedia

Company mission

To use their software to provide prompt and professional resolutions that allow PR and Marketing professionals to focus on optimal communication.

Role

Who you are

  • Previous experience, minimum 1-3 years, building relationships and managing a portfolio of customers at a SaaS company
  • Excellent customer facing communication and project management skills
  • Solid customer success management experience and understanding retention in a B2B SaaS subscription business
  • Previous experience and/or knowledge of Boolean search logic
  • Must be bilingual in French and English

What the job involves

  • In this exciting position, you will use your project management, technical and customer service skills to implement, improve and evolve client’s news monitoring needs and reporting to meet their business needs
  • Plan, organize and direct the completion of projects in an organized and timely fashion
  • Identify customer goals and research brands, competitors, and industries to provide recommendations for set-up and best practices within the platform, as well as establish project timelines
  • Build comprehensive and accurate news searches for customers using Boolean logic
  • Organize and lead a series of phone and web conference calls throughout the project to deliver platform and feature training, workflow recommendations and strategic guidance for customers
  • Manage internal communication on all project progress and status with thorough documentation and organization in Salesforce
  • Collaborate with all appropriate internal teams to deliver a world class customer experience and help drive the product forward by sharing customer feedback
  • Build customer trust and deliver high quality customer service

Otta's take

Theo Margolius headshot

Theo Margolius

COO of Otta

As marketing and PR continues to be digitised, software that helps streamline and make their communication more efficient is in high demand. Cision ranks amidst the top PR Software companies and boasts over 100,000 public relations and marketing professionals globally.

The company is well established as a Media and Influencer Targeting Software and has rapidly become the market leader. As influencers have become more plentiful and effective, there is a forecast growth of brand spend on influencer marketing. Tools such as Cision are therefore looking to be in higher demand.

It is a global enterprise with a vast team of over 2000 employees, making it a company able to deal with high-frequency requests. Cision is already ranked as a leader in the $3 billion communications intelligence software and services market. In February 2023, Cali Tran took over as CEO, having previously led the influential Brandwatch which was one of four high-profile acquisitions made by Cision between 2021 and 2023.

Insights

Some candidates hear
back within 2 weeks

-2% employee growth in 12 months

Company

Company benefits

  • Career progression opportunities
  • Dental and healthcare plan
  • Employee Assistance Programme (EAP)
  • Learning Portal

Company values

  • STRONGER TOGETHER
  • BE REAL. BE YOU
  • IMAGINE THE IMPOSSIBLE
  • MAKE AN IMPACT
  • OWN IT

Company HQ

New Eastside, Chicago, IL

Founders

Cali Tran

(CEO (Not Founder))

Previously CEO at Brandwatch and Valassis and President at Centerfield and Vericast.

Diversity & Inclusion at Cision

Jasmin Zamora  headshot

Jasmin Zamora (Director, Engagement and Inclusion )

  • Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best
  • We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success
  • Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com

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