Senior Customer Success Manager, 6sense
Enterprise
$102.4-157k
Marketing engagement platform
Open for applications
Marketing engagement platform
1001+ employees
Open for applications
$102.4-157k
1001+ employees
Company mission
To empower clients to gain predictable and consistent revenue growth, harnessing the power of artificial intelligence, machine learning, and big data.
Role
Who you are
- 5+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company, where you developed strategies on assigned accounts to fully leverage technology solutions
- Experience working closely with B2B demand gen, marketing operations, sales operations and analytics teams
- You have led projects from conception to closure, and have experience leveraging internal resources to get things done
- Familiarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Experience using Marketing Automation, CRM or related applications is a plus
- Strong analytical and communications skills
What the job involves
- As an Enterprise Customer Success Manager, you will be responsible for actively managing the happiness and renewal of a portfolio of assigned 6sense customers. Responsibilities include
- Partnering with a 6sense technical CSM to manage customer onboarding, product rollout and training
- Working closely with customers to ensure 6sense is being adopted into their teams’ daily workflow, generating positive ROI and growing lifetime value for 6sense
- Maintaining visibility into product performance and customer feedback to communicate with CS and other teams. Work closely with customer and internal teams to resolve issues promptly and minimize customer churn
- Identifying areas for customer growth: additional use cases for 6sense data and new business units with revenue potential for 6sense
- Building customer advocates who will speak on behalf of 6sense as a reference and share success stories in 6sense events and content
- Becoming an expert on the 6sense predictive engine, including implementation and how use cases of 6sense connect to top business goals and requirements
- Be an advocate for customers’ product feature priorities internally within 6sense and align with product team around driving product roadmap
- Partner with sales for pre-sales questions and demos; share customer stories and help develop marketing collateral
- Identify opportunities for continuous improvement - within accounts, across CS team and across 6sense
- Ability to juggle multiple projects, prioritize, and scale
Our take
While sales and marketing teams need access to customer data to stay competitive, this information is often scattered around multiple difficult-to-access systems both inside and outside the company. 6sense exists to solve this problem, using AI to bring together disparate data sources such as internal CRMs and social media signals to give sales teams all the information they need in one place.
While other companies have attempted to tackle this problem, 6sense stands out with its ability to provide a complete picture of a company and the leads to pursue within it. This allows teams to accurately prioritise accounts that are most likely to buy, greatly increasing conversion rates and sales figures. This has led to it being taken up by major enterprises including Dell Technologies, Shell and Cisco, to name a few.
6sense has raised a large amount of capital over multiple funding rounds and now has a $5.2 billion valuation. The company remains focused on research and development to maintain its market lead and is working to improve its AI's predictive, insight, and orchestration capabilities. At the end of 2023, it launched a LinkedIn integration that allowed 6Sense customers to launch targeted LinkedIn marketing campaigns through its AI platform.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
4% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$200m
SERIES E
Mar 2021
$125m
SERIES D
Total funding: $428.2m
Company benefits
- Parental Leave, Wellness Days Off, Quarterly Wellness Speakers, Wellness Challenges
- Udemy Online Learning Courses, WFH Stipend, Revenue Certifications
- Giving Fridays Rotating Charity Support, GoodSense Social Impact Programs
- Flexible Time Off, WeWork Access
Company values
- Data-Obsessed
- Future-Driven
- Always Curious
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Viral Bajaria
(CTO)They started their career as a Software Engineer at Hexaware Technologies, before spending 2 years as a University of Southern Carolina Graduate Research Assistant. They then worked in Software Development for Hulu for 5 years, before leaving in 2013 to co-found 6sense.
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