Customer Success Agent, Fi
$15 - $25 an hour + Equity
Smart dog collars
Job no longer available
Smart dog collars
201-500 employees
Job no longer available
$15 - $25 an hour + Equity
201-500 employees
Company mission
Fi's mission is to build products that make dogs' lives better.
Role
Who you are
- If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping dogs live longer, better lives, Fi could be the perfect fit
- You'll have at least 1+ years of prior experience working directly with customers in a CX team
- Strong writing and communication skills
- Previous experience providing customer service and problem solving over phone
- You love dogs (if you have one, bring it to the office, if you hate dogs, please don’t apply)
- Bonus points for familiarity with Zendesk
What the job involves
- As one of our customer success agents, you will work closely with customers to develop relationships that promote retention and loyalty
Our take
For the last three decades, dog collars and leashes have remained largely unchanged. Fi was set up by a product team drawn from the ranks of Uber, Square, and Google to disrupt the stagnant dog collar space.
Fi's tracking collars have not only saved countless dogs' lives by providing real-time escape notifications, but they also enable dog owners to monitor their pets' health. Its health and sleep monitoring set it apart from rival products such as the Apple AirTag. As Fi utilizes AT&T signal, it also boasts a tracking range that far exceeds that of its competitors.
The company saw a significant increase in value through its lucrative partnership with PetSmart. These sorts of partnerships and overall brand recognition will fuel the sort of expansion Fi aims to achieve.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2021
$30m
SERIES B
Oct 2019
$7.1m
SERIES A
Total funding: $41.9m
Company benefits
- Unlimited vacation
- Commuter benefits
- Medical, dental and vision coverage
- FSA
- 401(k)
- Stocked kitchen
- Team lunches & breakfast
- Perkspot discounts
- $2,000 monthly donation to dog-related charities
- Maternity & paternity leave
Company HQ
NoHo, New York, NY
Articles
Leadership
Jonathan Bensamoun
(CEO)Previously worked as VP Product & Engineering at ShopKeep, and was a Product Manager at Square.
Loren Kirkby
(CTO)Previously worked as Lead Engineer at DivX, and was Chief Architect at Dropcam (acquired by Google's Nest Labs).
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