• Our ideal candidate is someone who can transform complexity into intuitive experiences that delight and help people accomplish their tasks
• Previous experience in product design & UX for a B2B product or experience
• You’re comfortable with some ambiguity and have a love of solving the complex
• Speaking and presenting come naturally, you can easily articulate your thoughts, share process and ideas to reach alignment within the team
• You have a positive personality and an outstanding ability to form productive relationships within an organization
• Proficient with Figma (of course)

Desirable

• As a Product Designer at Tucows, you'll join a hardworking design team that believes that we > me
• You'll own the end-to-end design process from discovery to the solution and build modern interfaces for websites and control panels
• Your team will build the next generation interface that enables our customers to navigate our brand new hosting product with ease
• Through close collaboration with customers and our teams you will gain deep insight into the goals, challenges and needs of resellers as they run their businesses and offer services to their clients
• You will immerse yourself in their world, empathizing with their experiences, and be their champion for success
• In partnership with the broader product and design organization, you will explore the interdependencies and intersections across our product lines understanding where hosting fits into our experiences
• With a deep understanding of the hosting experience, you will be a critical part of the team, helping to define the long term vision and supporting the PDE function to deliver on an outstanding user experience that elevates our connection to our customers and delivers delight at every stage of their interaction with us
• Approaching with an iterative mindset, you will validate assumptions, and continuously refine the experience based on reseller feedback and data-driven insights
• Your goal is to deliver a modern, user-centric product that simplifies and streamlines the reseller journey, fosters loyalty, and drives business growth
• You will be a passionate advocate for our customers, collaborating cross-functionally to rally teams around a shared vision and ensure a consistent, thoughtful experience across all touchpoints
• Work with Product Managers, Engineers, UX Researchers, and other Designers to build modern, intuitive, and accessible interfaces and user experiences
• Map user flows, create wireframes, and design informed product features
• Partner cross functionally to test prototypes and hypotheses with our end-users and champion for their needs
• Partner with Engineers to ensure what we ship matches what we craft
• Make informed decisions by translating quantitative and qualitative insights into design solutions that balance user needs and business objectives
• Facilitate discovery workshops and present ideas and insights to cross-functional partners
• Maintain design consistency by working with our design system (and help us expand and evolve it)
• Be proactive about improving the user experience of our products
• Champion for accessibility and building for diverse audiences