Business Operations Associate, FISPAN
$72-81k
ERP banking platform
Be an early applicant
ERP banking platform
101-200 employees
Be an early applicant
$72-81k
101-200 employees
Company mission
FISPAN's mission is to help banks easily connect with their corporate clients.
Role
Who you are
- A Bachelor’s degree in Business Administration, User Experience Design, Information Technology, or a related field. Equivalent practical experience will also be considered
- 3-5 years of experience in business solutions analysis or a related role, with a proven track record of successful project management, process improvement, and user experience design
- A proactive and positive approach to tackling challenges
- Proven experience in business process analysis, with a strong emphasis on communication, project management, and user experience design
- Proficiency in process mapping and modeling tools
- Excellent stakeholder management, communication, and collaboration skills
- Strong analytical and problem-solving abilities
- Ability to manage multiple projects simultaneously and prioritize tasks effectively
- Hands-on experience with designing and implementing automation solutions
- Proficiency in JavaScript, API and other programming concepts is an asset
- Financial technology, banking, or entrepreneurial experience is an added bonus
What the job involves
- As a Business Operations Associate, you will play a critical role in analyzing, designing, and implementing business solutions that drive efficiency and effectiveness throughout our organization
- You will work closely with cross-functional teams to lead change management projects, map out current and future processes, and build automations that transform how we work
- Your efforts will not only make a significant impact within the company but also contribute to a positive experience for our clients and stakeholders
- Change Management: Lead and manage change initiatives, ensuring smooth transitions and alignment with organizational goals. Prepare, support, and guide teams through changes, minimizing disruptions and maximizing adoption. Develop user-centric strategies to ease transitions and enhance user experiences during change processes
- Stakeholder Communication: Serve as a liaison between various departments, facilitating clear and effective communication. Ensure all stakeholders are informed and aligned with project goals and updates. Tailor communication strategies to different user groups to improve engagement and satisfaction
- Process Mapping and User Experience Design: Conduct thorough analysis of existing processes and create detailed process maps. Identify gaps, inefficiencies, and opportunities for optimization. Design and implement user-centric solutions that streamline processes and enhance the overall user experience. Collaborate with teams to define and refine workflows, ensuring they meet both functional and user experience requirements
- User Centric Solutions: Use your skills in automation and design and create solutions that effectively meet business needs. Your role will involve developing and refining custom solutions with a focus on combining scalability, sustainability, and excellent user experience. Aim to build solutions that are not only efficient but also easy and enjoyable for users to interact with
Our take
Small/medium sized businesses (SMBs) have come under heightened operational pressure over recent years. It’s no help that this group has historically been radically underserved by legacy banks, but now the tide is turning: many banking institutions are doubling down on improving the quality and efficiency of their commercial banking solutions, and software company FISPAN is helping them get there.
FISPAN helps companies embed their commercial banking services into the existing ERP or accounting software their customers use to run their business. It’s a great way for banks to outsource the level of innovation required to keep up with commercial client demand - and, therefore, a great way of competing with the more agile neobanks, who are siphoning off legacy banking clients in substantial numbers.
FISPAN’s astute positioning has made its platform increasingly attractive for banks under pressure to keep up with the break-neck pace of change in fintech. It’s taking advantage of it too, with plans to expand to the lucrative European and Asian Pacific banking markets.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 7 rounds)
Sep 2023
$2m
SERIES A
Dec 2021
$13.9m
SERIES A
Total funding: $40m
Company benefits
- 4-Week Vacation
- Health & Wellness Coverage
- 100% Parental Leave Top-Up
- Downtown Vancouver Offices & Amenities including fitness centre
- Daily Coffee Runs & Weekly Team Lunches
- MacBook / Apple equipment
Company values
- Transparency - We foster a culture of openness across all teams
- Achievement - We applaud individual, team, company, and client success
- Collaboration - We adopt a spirit of shared challenge with each other
- Inclusion - We stand for diversity on its own merits
- Trust - We endorse the individual agency of our people
Company HQ
Coal Harbour, Vancouver, BC
Articles
Leadership
Andrea Zand
(Operations Lead)A Simon Fraser University Graduate, with previous experience as an Operations Manager at Aisco Industrial Supply.
Clayton Weir
(CEO)Previously worked as a Senior Analyst and then Head of Growth at BC Tech. Underwent a Teaching Team entrepreneurship with the University of British Columbia, and spent over 5 years on the board of car-sharing co-operative Modo.
Lisa Shields
(Executive Chair)Held senior software engineering roles at MacDonald Dettwiler and Environmental Criminology Research Inc., before moving on to found and serve as CEO/Director of gig economy global payments company Hyperwallet. They are a committee member for FinPay Canada, and on the Board of Directors for Thinkific.
Valery Novikov
(CTO)Held a number of senior software roles at Netcracker Technology, before moving on to found NV Trading. Alongside work at FISPAN, they work as an Instructor at UBC Sauder School of Business.
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