Solutions Manager, Axion Ray

• Success in this role requires strong organizational navigation, technical depth, and the ability to foster strong client relationships while maintaining a results-oriented approach
• 4+ years of experience in technical implementation, customer success, or enterprise software consulting
• Proven ability to manage complex projects across multiple stakeholders and teams
• Strong technical acumen, including experience with data integration and software configuration
• Exceptional communication and presentation skills to engage with users, champions, and executives
• A problem-solving mindset with the ability to identify client needs and align solutions to drive impact
• Adaptability to thrive in a fast-paced startup environment with shifting priorities

• We're seeking a Solutions Manager to ensure successful pre-sales implementations and post-sales implementation, adoption, and value realization of Axion’s AI platform
• You will collaborate with internal teams (Product, Data Science, and Engineering) and client stakeholders to drive effective user enablement, achieve key metrics, and deliver exceptional customer outcomes
• Research client organizations to understand goals, priorities, and organizational structure
• Build and maintain strong relationships with client stakeholders, from working teams to executives
• Prepare and deliver executive-level presentations to communicate project progress, key findings, and ROI
• Act as the primary point of contact for post-sales implementation, ensuring alignment with client objectives
• Lead project kickoff meetings, including developing project plans, goals, and timelines
• Coordinate across internal teams and client champions to establish a seamless data delivery process
• Document client workflows, processes, and technical requirements for platform configuration and integration
• Manage day-to-day implementation logistics, ensuring adherence to timelines and deliverables
• Configure the platform based on client workflows and feedback
• Lead training sessions for pilot leaders and end-users to drive adoption
• Support users in leveraging platform features and achieving operational goals
• Validate insights and outputs with users to ensure actionable results
• Manage data integration tasks, working with DataOps and client teams to ensure seamless data flow
• Identify and address high-impact issues ("bangers"), coordinating with internal teams to resolve promptly
• Gather and act on user feedback to refine configurations and ensure the platform meets evolving client needs
• Collect and analyze usage data to assess user engagement and platform ROI
• Provide ongoing support, training, and enablement to expand user groups and onboard additional teams
• Collaborate with users and client champions to embed platform use into daily workflows
• Facilitate process adjustments to improve user outcomes and platform effectiveness
• Prepare regular progress reports, showcasing implementation milestones, user adoption rates, and business impact
• Assist clients in developing business cases and calculating ROI for continued investment in the platform
• Support planning sessions for scaling and transitioning to production environments
• Draft project plans, including goals and timelines, and align cross-functional teams
• Manage scheduling of meetings, workshops, and training sessions
• Document project details and maintain comprehensive records for future reference
• Gather and document product needs as clear JIRA tickets for internal teams
• Collaborate with client champions to promote the platform internally and support procurement processes
• Ensure all knowledge transfer, documentation, and final project handoffs are complete and accurate

Total funding: $25m

Engineering management is a slow and painstaking process. Axion Ray leverages data to solve this problem, and to help engineering leaders make better decisions.