• 3+ years of specific OR leadership, such as OR Business Manager, OR Director, or Perioperative Services Director
• 3-5 years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company
• Deep understanding of the surgical domain and related hospital operations
• Polished executive presence with the ability to create and present visually appealing slides with robust data stories
• Proven track record of developing and maintaining professional relationships across all levels of a periop department
• Project management experience with complex implementations in the healthcare setting
• Familiarity with EHR systems
• Strong technical aptitude and experience collaborating with product managers, engineers, and technical teams

Desirable

• We’re looking for a dynamic, experienced Client Success Partner - Periop (CSP) to bridge the gap between our clients and our internal teams
• The CSP will combine aspects of complex engagement management, account management, product management, and analytics to drive value for our clients
• The Client Success Partner - Periop will play a key role in ensuring successful deployment and adoption of Qventus' perioperative solutions
• They will develop deep relationships with key leaders and users in hospitals, acting as a critical link between Qventus and the client, and our internal delivery and product teams
• As a Client Success Partner - Periop, you will leverage your deep OR experience to develop relationships with key leaders and users, manage complex and cross-functional project plans, and support clients throughout their contracts
• You will creatively think about new use cases for the product and ensure high usage of the Qventus platform
• Leverage deep functional Periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption
• Challenge the status quo at client sites and influence clients to adopt industry best practices through strong partnership and communication skills
• Collaborate with the Product Analytics team to define Qventus ROI strategy and align periop operating metric definitions with health system usage and data-driven decision making
• Partner with the Marketing team to establish standard collateral for client training and engagement
• Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal
• Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change
• Lead complex engagements with matrixed teams (clinical, technical, and operational) on both the client side and within Qventus with minimal supervision

• Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test