Senior Scrum Master, Toast
Agile Coach
Point of sale and management system for restaurants
Open for applications
Point of sale and management system for restaurants
1001+ employees
Open for applications
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- Experience with applying concepts from different Agile approaches (e.g. Scrum, Kanban, XP)
- Experience in empowering teams to become self-organizing and develop an agile mindset
- Ability to work both collaboratively and independently
- Ability to adapt nimbly to a dynamic environment of shifting priorities, demands, and timelines
- Experience with technical tools such as Jira, Confluence, EazyBI, GSuite, Zoom, Slack
- 3+ years of Scrum Master or Agile Coaching experience in a technical organization
- Experience teaching Agile concepts to team members who are new to Agile or have misconceptions about Agile
- Proven track record for promoting open and constructive communication
- Creative and effective in proposing solutions to complex, time-critical problems
- Ability to collaborate with and influence people at various levels
What the job involves
- As a scrum master with Toast you’ll have the opportunity to assess our engineer teams practices, teach healthy Agile habits and lead our teams to deliver maximum value for Toast
- Be curious and help teams identify and implement the most valuable Agile practices, tailored to their needs. Provide the “right” amount of support with the goal of leading the teams to learn and maintain healthy Agile habits and become self-organizing
- Work closely with the Product Owner to ensure timely prioritization of the Product Backlog, Backlog Refinement, and that User Stories are written following best practices
- Facilitate work management events such as sprint planning, sprint reviews, retrospectives, and daily scrums
- Capture and socialize metrics and team health data to improve forecasts and help the team maintain a sustainable pace
- Help the team to size work, commit to it confidently, and maintain focus on the highest priority work
- Identify and remove impediments to progress
- Regularly review metrics, communicate progress to Stakeholders, anticipate bottlenecks, and provide escalation management
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company values
- We're one team - There’s no “I” in Toast. The only way we’ll succeed is by solving problems together and sharing lessons along the way. As individuals we own our actions, support and respect each other, and embrace our differences.
- We embrace a hospitality mindset - Empathy is our default. We strive to make everyone – from employees and customers to partners and beyond – feel like they belong. We’re fiercely passionate about our community, and are devoted to their success.
- We're driven by purpose - We deliver results with integrity. Challenging work is rewarding work, and accomplishing our goals requires a mix of grit, resilience, and humor.
- We're always hungry - No problem is too big to solve if we stay hungry for innovation. The bigger the idea, the better.
- We lead with humility - Great ideas come from anywhere or anyone, regardless of tenure, title, or background. We believe your opinion matters, and that open and honest feedback is a gift. Act on it.
Company HQ
Fenway–Kenmore, Boston, MA
Articles
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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