Director of Customer Success, Incode Technologies
LATAM
Identity verification and authentication platform
Job no longer available
Identity verification and authentication platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To eliminate obsolete identity verification systems.
Role
Who you are
- 5 years previous Customer Success in enterprise and/or SaaS environment
- Strong project/program management skills
- Technical acumen to allow effective articulation of Enterprise capabilities & offerings highly preferred
- Excellent communication skills with the ability to distill complex issues
- Comfort with large data sets and ability to extract business insights from analysis
- Comfort with ambiguity and a rapidly evolving business landscape
- Solid stakeholder management skills, both for internal and external stakeholders
- Experience working in an organization that develops mobile apps and services for enterprise customers
- Working knowledge of biometrics or identity software is ideal
- Proven track record of resolving issues and risks in a cross functional and collaborative way
- Confident, and you easily build relationships when working with your customers and internal partners
- Naturally curious, eager to learn and proactive in sharing knowledge with others
- Able to work in a fast-paced environment with a strong sense of urgency in driving projects to completion
What the job involves
- Implementation (it’s all about project management)
- Building amazing client relationships by providing exceptional service
- Insight presentations (data analysis and interpretation) for clients and their executive teams
- Continuously improve delivery methodology programs
- Manage any key issues and risks
- Working collaboratively with the rest of the Client Success team to provide red-carpet support to our clients
- Engage Solution Engineers and Technical Business Analysts to provide solutions and guide customers through POCs; implementations and successfully transition into production phase
- Make impactful and creative decisions: Find creative solutions to customer requests and provide customers an experience that they will LOVE!
- Proactively manage the delivery of SaaS solutions with client and internal stakeholders
- Able to develop processes to scope out Enterprise Customer requirements correctly
- Guide customers through successful POCs and implementations
- Provide support to our customers in POCs, during integration and in production
- Build a methodology that delivers continuous results and measures success
- Work cross functionally to bring all necessary resources to the table to deliver success
- Provide customer support and solve issues in integration and production leveraging knowledge of product and interactions with Customer success, Engineering and QA teams
Otta's take
Xav Kearney
CTO of Otta
Biometric identification through facial recognition is a common feature in cutting-edge smartphones, but access to this through cheaper devices is limited. Existing facial recognition software is generally authenticated through human onboarding and manual processing, and this results in long waits and a lack of inconvenience.
Incode provides a platform for rapid AI-powered facial recognition, a service fuelled by models trained with millions of photographs of faces. The end-to-end omnichannel identify platform aims towards providing solutions for businesses, financial services, marketplaces and hospitality companies.
The startup’s approach to digital identity security is smart as it recognizes that facial recognition is as secure as it gets, and provides a means for it to happen smoothly across many platforms. The company provides several free apps for different purposes, in addition to selling bespoke AI-fuelled biometric services to enterprises. It is currently expanding operations as part of its efforts to fuel growth
Insights
Company
Funding (last 2 of 4 rounds)
Dec 2021
$220m
SERIES B
Mar 2021
$25m
SERIES A
Total funding: $257.1m
Company benefits
- Meaningful equity
- Travel – yearly sprints
- Benefit allowance for health insurance, life insurance or pension contribution
- Open vacation policy
- Flexible working hours
- Learn the basics of a new language from your colleagues. We’re a very small yet multi-cultural team so you can choose from Spanish, Hebrew, Russian, Hindi, Norwegian, Serbian, or Romanian
- Working as part of a global business with a diverse team
- Opportunity to grow from the ground up with a well funded early-stage start-up
- Working closely with passionate and supportive team members
Company values
- Customer centric and impactful products
- Working as part of a bright, passionate, and diverse team
- Simplicity
- Quality
- Bias for action
- Integrity
- Empathy
- Courage
Company HQ
The East Cut, San Francisco, CA
Founders
Ricardo Amper
(CEO)Experience as CEO of Grupo Amco and Managing Director of Brenntag Group. They obtained a bachelors in Business from Instituto Tecnológico Autónomo de México.
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